Client Specialist/Onsite - Cincinnati, OH

VetJobs; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Inclusive Healthcare

401(k) Plan

Basic Life Insurance

Paid Time Off

Job summary

Avery Dennison is seeking a skilled Client Services Manager to support high-revenue accounts from our Cincinnati area client site. You will oversee business processes, coordinate print and fulfillment projects, and ensure clear communication across IT, Creative, Operations, and Sales to meet requirements.

Ideal candidates have a Bachelor's in business/marketing, 3–5 years in client service, and strong SQL/ERP proficiency.

Qualifications

• Bachelor's degree in business, marketing, or related field or equivalent experience.
• 3–5 years of client service experience.
• Autonomous work style with diplomacy for challenging clients.
• Proficiency in SQL or similar query tools; knowledge of coding languages.
• Excellent communication and MS Office/ERP software skills.

Responsibilities

• Serve as the primary day-to-day relationship manager for high-revenue client accounts.
• Coordinate print and fulfillment projects with clear objectives across internal teams.
• Evaluate project requirements, data integrity, and workflows with IT/Creative/Operations/Sales.
• Own issue resolution by investigating and resolving client complaints and internal issues.
• Negotiate SLA deviations and determine commitments such as expedited shipping or overtime.

Skills

SQL

Database querying

Independent judgment

Client services

ERP

Microsoft Office

Education

Bachelor's degree in business/marketing or related field

High School/GED

Tools

SQL

ERP

Excel

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.

Benefits

• Inclusive Healthcare: Anthem Inclusive Care is a no-cost program that helps you find doctors who will treat you with dignity and respect and who are experienced in providing compassionate, high-quality LGBTQ+ healthcare.
• Retirement Savings: We support your retirement readiness financially through company contributions to the 401(k) Plan, including an automatic contribution of 3% of eligible pay plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
• Basic Life Insurance: Provides twice your base annual salary up to a $50,000 maximum at no cost to you.
• Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.

Key Responsibilities

This is a full-time, on-site position located at our client site in Little Rock, AR.

Master assigned client business processes and organization to serve as the primary day-to-day relationship manager and "face" of the company for high-revenue client accounts.

Manage and coordinate individual print and fulfillment projects, communicating clear client objectives, schedules, and requirements directly across internal departments.

Evaluate technical project requirements, data integrity, and job management workflows while leveraging database queries and collaborating closely with IT, Creative, Operations, and Sales teams.

Own the issue resolution process by independently investigating, escalating, addressing, and resolving client complaints, concerns, and internal workflow issues.

Evaluate account responsibilities, negotiate client-specific Service Level Agreement deviations, and determine necessary commitments such as expedited shipping or production overtime to meet critical delivery requirements.

Qualifications

• Bachelor's degree in business, marketing, or a similar field, or equivalent combination of education and work experience.
• At least 3 to 5 years of related business experience and/or training in client service.
• Proven ability to work autonomously with limited supervision, exercising independent judgment, discretion, and diplomacy with challenging clients.
• Technical proficiency in querying databases using SQL or similar tools, along with a general knowledge and understanding of coding languages.
• Excellent oral, written, and interpersonal communication skills with proficiency in software programs including Excel, PowerPoint, Word, Outlook, Access, ERP, and retail/client-specific proprietary software.

Minimum Education Required

High School/GED

Auto Req ID

484032BR

Other Details

City: Cincinnati

State: Ohio

Job Category: Marketing

Job Code: Manufacturing Manufacturing

Affiliate Sponsor: Avery Dennison