Client Specialist

Remote Jobs; United States; Hybrid; USD 52,000 - 76,000; Full time

Job summary

DTMB's Agency Services group in Lansing seeks a Client Specialist to triage and resolve IT issues for the Michigan Department of Education and CEPI. The role emphasizes strong communication and client relationships.

You'll work in a team with state staff and contractors, support security compliance, and help deliver reliable technology services in a hybrid on-site/remote setup.

Qualifications

• Bachelor's degree in CS/IT or related field with relevant credits.
• Three years IT Infrastructure or Programmer/Analyst experience.
• Alternate: Associate degree with IT and 4+ years experience.

Responsibilities

• Triages and assists clients to resolve IT challenges.
• Facilitates escalations and resolves issues per DTMB policies.
• Assists with security compliance in support of MDE/CEPI.
• Collaborates with state employees, contractors, and tech teams.
• Communicates clearly via oral and written reports and documentation.

Education

Bachelor's degree in CS/IT fields

3 years IT Infra/Programmer/Analyst experience

Alternate: Associate degree + 4+ years IT experience

Job description

Salary: $37.62 - $54.99 Hourly

Location: Lansing, MI

Job Type: Permanent Full Time

Remote Employment: Flexible/Hybrid

Job Number: 0801-26-21-197 AM

Department: Technology, Management and Budget

Opening Date: 08/26/2026

Closing Date: 9/9/2026 11:59 PM Eastern

Bargaining Unit: NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

Job Description

The(DTMB)supports the business operations of state agencies through a variety of services including Information Technology project delivery, maintenance and support. This position is with the Agency Services area of DTMB Agency Services supporting the Michigan Department of Education (MDE) and the Center for Educational Performance and Information (CEPI).

We are looking for a person who understands the value of public service and wants to help us meet the needs of our citizens and someone who embraces diversity. Above all, we are looking for someone that is passionate about information technology and customer support. This person needs to be an excellent communicator, meaning you can effectively make oral and written reports, presentations and prepare clear and concise documentation. You need to have a team-oriented mindset and be capable of establishing and maintaining effective relationships with clients and matrix support teams. We need someone who can resolve problems in a timely manner and seeks optimum solutions.

This position functions as a Client Specialist, within a team of technology professionals. The position is responsible for triaging and assisting clients to resolve their IT challenges, facilitating all escalations and issue resolution according to DTMB policies and procedures, and assisting with security compliance all in support of MDE and CEPI agency goals and missions. This position works with a variety of team members, including state employees and contractors, architects, developers, database administrators, and agency business clients from MDE and CEPI.

DTMB does not participate in STEM-OPT.

ITS 14 -- Position Description

SIGNING BONUS

This position may be eligible for a sign-on bonus of up to $2,500. Up to $1,250 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.

Position Location/Remote Office

The office location is Lansing, MI. The State of Michigan is not able to offer employment to out-of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week.

DTMB is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

Required Education and Experience

Education and Experienc e

Possession of a bachelor's degree with at least 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.

Experience

Three years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.

Alternate Education and Experience

An associate's degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, mathematics or equivalent; and at least two years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.

OR

At least an educational level typically acquired through the completion of high school and at least three years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.

Additional Requirements and Information

To be considered for this position you must:

• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Failure to complete any of the above items may result in your application not being considered and screened out. See instructions for attaching files here:

Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. If selected for employment, you must be able to submit proof of your legal right to work in the United States.

Certain positions may be assigned subclass codes and individuals appointed must possess the required specialized experience.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

Rewarding Work:

State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:

The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs:

The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.

Vacation and Sick Leave:

Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:

Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:

Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:

Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:

Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:

In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:

Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:

Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development:

To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:

Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:

Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24