Client Specialist

Baird; Seattle (WA); On-site; USD 35,000 - 53,000; Full time

Benefits offered by this job

Bonus potential up to 8.5% of base pay

Comprehensive benefits

Career advancement opportunities

Job summary

Baird’s Client Specialist role supports Financial Advisors by coordinating onboarding, managing communications, and handling account operations to shape the client experience in Private Wealth Management.

You will maintain the CRM, assemble meeting materials, organize client events, and ensure regulatory compliance while leveraging Microsoft Office and AI-enabled tools to enhance team efficiency and service quality.

Qualifications

• 2+ years of prior industry and/or administrative work experience.
• 2+ years of direct work experience in the financial services industry in a client-facing role preferred.
• Licensing: Active SIE exam and Series 7; Series 66 or Series 63/65 licenses or willingness to obtain within 18 months.

Responsibilities

• Onboard clients and coordinate with Financial Advisors to manage prospect pipelines and new account setup.
• Maintain CRM and support client communications, reporting, and mailings.
• Assist with client meetings, preparing materials and coordinating events.
• Adhere to compliance and regulatory policies; protect client confidentiality.
• Provide backup support to other teams as needed and drive client-focused service models.

Skills

Attention to detail

Organizational skills

Communication skills

Analytical thinking

Education

Active SIE Exam

Series 7 license

Series 66 license

Bachelor’s degree preferred

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

About The Role

As a Client Specialist at Baird, you’ll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You’ll be at the heart of the client experience—coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird’s Private Wealth Management business, where true wealth management means understanding each client’s unique vision and tailoring solutions to help them succeed.

Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists!

The Impact You’ll Make

• Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan.
• Gain knowledge of and leverage partnership with Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients.
• Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken.
• May schedule client appointments and/or conference room for appointments.
• Assemble/generate materials including paperwork and reports for client meetings.
• Understand and ensure business adherence with firm and financial industry regulatory policies.
• May manage FA and Team’s social media presence (website, LinkedIn, X, etc.).
• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
• May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
• Seek ways to enhance FA(s) business effectiveness and marketability.
• Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed.
• May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction.
• May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
• Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors’ business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days’ activities.

What You’ll Bring To Baird

• 2+ years of prior industry and/or administrative work experience.
• 2+ years of direct work experience in the financial services industry in a client-facing role preferred.
• Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant.
• Strong technology aptitude with the ability to adopt new tools, including AI-enabled solutions, preferred.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms.
• Excellent verbal and written communication skills; ability to adeptly exchange ideas and information.
• Detail oriented with an emphasis on accuracy.
• Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner.
• Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations.
• Good analytical and critical problem-solving skills.
• Bachelor’s degree preferred, not required

Compensation And Benefits

• $25.49-$38.36 hourly rate.
• Bonus potential up to 8.5% of base pay
• Compensation and bonus are commensurate with experience, performance and/or firm profitability
• You’ll have the opportunity to advance your career while enjoying our comprehensive benefits designed for your life, career and future.