Senior Client Specialist

Baird; Portland (ME); On-site; USD 59,000 - 79,000; Full time

Benefits offered by this job

Bonus up to 10.5% of base pay

Comprehensive benefits

Job summary

Baird is seeking a Senior Client Specialist in Portland, ME to serve as a strategic partner to Financial Advisors, leading complex client onboarding, high-touch communications, and process efficiencies. The role emphasizes growth, advisor effectiveness, and long-term practice success in a dynamic wealth management environment.

Ideal candidates are licensed professionals with analytical skills, proactive mindset, and a passion for exceptional service.

Qualifications

• 5+ years of prior industry work experience.
• Active SIE, Series 7, and Series 66 or Series 63 and Series 65 licenses.
• Proficient in Microsoft Office with ability to learn and navigate PWM tech platforms.
• Excellent verbal and written communication skills.
• Detail oriented with emphasis on accuracy.
• Critical thinking and proactive problem solving skills.
• Understanding of compliance regulations and client policies.
• Bachelor’s degree preferred.

Responsibilities

• Lead complex client onboarding and high-touch communications for Financial Advisors.
• Coordinate client onboarding, prepare paperwork, and open accounts.
• Develop and implement client service plans to improve advisor effectiveness and growth.
• Maintain CRM; manage mailings, reporting, and e-mail tracking to support service models.
• Organize client meetings and seminars; design content and materials.
• Support business development by identifying growth opportunities and improving practices.
• Collaborate with FA(s) and team; provide back-up support as needed.
• Proactively review investment opportunities and notify FA(s) to act on promising ideas.

Skills

SIE/Series licenses

MS Office proficiency

Verbal and written communication

Attention to detail

Analytical skills

Critical thinking

Regulatory/compliance understanding

5+ years experience

Education

Bachelor’s degree preferred

Tools

MS Office

Job description

About The Role

As a Senior Client Specialist at Baird, you’ll be a strategic partner in delivering exceptional client service and strategic partnership to one or more Financial Advisors. This role goes beyond daily operations-leading complex client onboarding, managing high-touch communications, and orchestrating efficiencies in process. You’ll also drive business development by identifying growth opportunities, enhancing advisor effectiveness, and contributing to long-term practice success. Ideal candidates are licensed professionals with sharp analytical skills, a proactive mindset, and a passion for delivering exceptional service in a dynamic wealth management environment.

Check out this video to learn more about the day in the life of our Senior Client Specialists!

The Impact You’ll Make

• Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan.
• Gain knowledge of and leverage partnership with Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients.
• Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken.
• May schedule client appointments and/or conference room for appointments.
• Assemble/generate materials including paperwork and reports for client meetings.
• Understand and ensure business adherence with firm and financial industry regulatory policies .
• May manage FA and Team’s social media presence (website, LinkedIn, X etc.).
• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
• May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
• Seek ways to enhance FA(s) business effectiveness and marketability.
• Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed.
• May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction.
• May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
• Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors’ business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days’ activities.

What You’ll Bring To Baird

• 5+ years of prior industry work experience.
• Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms.
• Excellent verbal and written communication skills.
• Detail oriented with an emphasis on accuracy.
• Critical thinking and proactive problem solving skills.
• Good analytical skills with ability to perform semi-advanced math.
• Understanding of compliance regulations including the client complaint process and correspondence policies.
• Bachelor’s degree preferred, not required.

Compensation And Benefits

• $28.31-$38.00 hourly rate.
• Bonus potential up to 10.5% of base pay
• Compensation and bonus are commensurate with experience, performance and/or firm profitability
• You’ll have the opportunity to advance your career while enjoying our comprehensive benefits designed for your life, career and future.