Client Specialist

Baird; Scottsdale (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Baird is seeking a Client Specialist in Scottsdale to deliver outstanding client service and operational support within Private Wealth Management. You will coordinate onboarding, manage communications, support account operations, and help organize client events for one or more Financial Advisors.

Key duties include preparing new account paperwork, maintaining CRM, and assisting with seminars and client meetings to enhance the advisor's business and client experience.

Qualifications

• 2+ years of industry or administrative work experience.
• SIE Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses required.
• Proficient in Microsoft Office with ability to navigate wealth management platforms.
• Excellent communication and detail-oriented approach.
• Organizational skills to manage multiple priorities for advisors.

Responsibilities

• Coordinate client onboarding and manage advisor prospect pipelines.
• Prepare paperwork and open new accounts; transition assets and maintain service plans.
• Support client communications and organizer client events.
• Maintain CRM and assist with mailings, reporting, and tracking emails.
• Assist with seminars, materials, and PowerPoint presentations.
• Ensure compliance with regulatory policies and confidentiality.

Skills

Client service

Verbal & written communication

Organizational skills

Attention to detail

Regulatory compliance

Time management

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

About the Role:

As aClientSpecialistat Baird,you’llplay a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors.You’llbe at the heart of the client experience—coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird’s Private Wealth Management business, where true wealth management means understanding each client’s unique vision and tailoring solutions to help them succeed.

Check out thisvideoto learn more about the day in the life of our Client Assistants and Client Specialists!

The ImpactYou’llMake:

• Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assistingwith proposal generation, preparing new account paperwork, opening accounts, transitioning new assets toBairdandestablishingan ongoing communication/client service plan
• Gain knowledge of andleveragepartnershipwith Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients
• Answersall incoming phone calls and handles asappropriate.Manages client needs where possible andadvisesFinancial Advisor of action taken
• May schedule client appointments and/or conferenceroom forappointments
• Assemble/generate materials including paperwork and reports for client meetings
• Understand and ensure business adherence with firm and financial industry regulatory policies
• May manage FA and Team’s social media presence (website, LinkedIn,X, etc.)
• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well asleveragethe platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models
• May organize and coordinate seminars and client eventsatthe direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact
• Seek ways to enhance FA(s) business effectiveness and marketability
• Initiates and completes all transactionsrequiredto fully service clientaccountsi.e.paperwork, correspondence, client requestfulfillmentand special projects as needed
• May enter security orders including stocks, bonds, fixed income, options,annuitiesand other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction
• May also provide back-up to other teams and thebranchwhen necessary, as well as perform other duties and specialprojectsas necessary
• Proactively review investment opportunitieson a daily basis& notifyFinancial Advisor(s) totake actionon those opportunities with the goal of driving the Financial Advisors’ business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days’ activities

WhatYou’llBring to Baird:

• 2+years of prior industry and/or administrative work experience
• Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms
• Excellent verbal and written communication skills; ability to adeptly exchange ideas and information
• Detail oriented with an emphasis on accuracy
• Strong organizational skills – consistent ability to prioritize workflow of team to achieve specific goalsin a timely manner
• Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations
• Good analytical and critical problem-solving skills
• Bachelor’sdegree preferred, notrequired

Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.