Client Assistant

Baird; Fort Wright (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Baird in Fort Wright, KY is seeking a Client Assistant to deliver exceptional client service and operational support for Private Wealth Management. You will coordinate onboarding, manage communications, and support account operations to help advisors meet client goals.

You will also assist with events, reporting, and keeping CRM up to date while ensuring regulatory adherence. A strong service mindset and organizational skills are essential.

Qualifications

• 2+ years of relevant work experience.
• Excellent client service mindset.
• Willingness to study for the SIE exam and Series 7/66 within 18 months of hire.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong verbal and written communication skills (including email).
• Detail oriented with accuracy.
• Organized with ability to prioritize workflow to meet goals.
• Strong analytical and problem-solving abilities.
• Bachelor’s degree preferred; not required.

Responsibilities

• Coordinate client onboarding, including managing prospect pipelines, preparing new account paperwork, opening accounts, transferring assets, and maintaining client service plans.
• Leverage partnerships with Corporate Resource Groups to deliver wealth management solutions.
• Answer incoming calls and handle inquiries as appropriate.
• Schedule client appointments and conference rooms.
• Ensure compliance with firm and financial industry regulations.
• Maintain CRM for Financial Advisor(s) and use it for mailings, reporting, email tracking, and client relationship management.
• Organize and coordinate client seminars and events; develop client lists and materials, and prepare presentations.
• Manage FA and team social media presence (website, LinkedIn, X, etc.).
• Process transactions to fully service client accounts and handle special projects as needed.
• Enter securities orders per advisor instructions or client direction; provide back-up to other teams as needed.
• Proactively review investment opportunities and notify advisors for action to drive business.

Skills

Client service

Microsoft Office

Communication skills

Attention to detail

Organizational skills

Analytical thinking

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

About the Role:

As aClient Assistantat Baird,you’llplay a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors.You’llbe at the heart of the client experience—coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird’s Private Wealth Management business, where true wealth management means understanding each client’s unique vision and tailoring solutions to help them succeed.

Check out thisvideo to learn more about the day in the life ofour Client Assistants and Client Specialists!

The ImpactYou’llMake:

• Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline,assistingwith proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird, andestablishingan ongoing communication/client service plan.




• Gain knowledge of andleveragepartnershipwith Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients.




• Answers all incoming phone calls and handles asappropriate.




• May schedule client appointments and/or conferenceroom forappointments.




• Understand and ensure business adherence with firm and financial industry regulatory policies.




• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well asleveragethe platform to manage the client relationship through mailings, reporting, e‑mail tracking, and more, with the goal of implementing well-defined client service models.




• May organize and coordinate seminars and client eventsatthe direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.




• May manage FA and Team’s social media presence (website,LinkedIn,X, etc.).




• Initiates and completes all transactionsrequiredto fully service clientaccounts i.e., paperwork, correspondence, client requestfulfillmentand special projects as needed.




• May enter security orders including stocks, bonds, fixed income, options, annuities, and other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction.




• May also provide back-up to other teams and the branch, when necessary, as well as perform other duties and specialprojectsas necessary.




• Proactively review investment opportunities daily & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors’ business.Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days’ activities.

WhatYou’llBring to Baird:

• 2+ years of relevant work experience.




• Focus on excellent client service.




• Expected to study for and obtain the Securities Industry Essentials (SIE) Exam and Series 7 and 66 licensures within18 monthsof hire. Training and resources to be provided and paid for by Baird.




• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms.




• Good verbal and written communication skills (including e‑mail); ability to adeptly exchange ideas and information




• Detail oriented with an emphasis on accuracy.




• Organized with consistent ability to prioritize workflow of team to achieve specific goalsin a timely manner.




• Good analytical and critical problem-solving skills.




• Bachelor’s degree preferred; notrequired

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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.