Client Specialist

Boulder County; Boulder (CO); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

80-hour vacation bank

Pension contributions

Job summary

Boulder County Community Services Department seeks five Client Specialist to supervise clients and oversee operations at The Joe Pelle Center, a 253-bed facility offering alternative sentencing programs.

These full-time, exempt positions involve 10-hour shifts at 3260 Airport Road, Boulder, CO, with benefits including vacation, leave accruals, and pension contributions; residency in Colorado is required by first day of work.

Qualifications

• 6 years of combined education and experience in community corrections or related field.
• Experience with security operations in a detention or residential facility is preferred.

Responsibilities

• Manage daily security operations and supervise clients.
• Oversee safety, security and movement of staff and clients using security equipment and systems.
• Conduct searches and enforce disciplinary rules and program guidelines.
• Coordinate with vendors and report operational concerns to on-duty supervisor.
• Maintain certifications (PREA, emergency response, CPR/AED/Narcan) as required.

Skills

Supervision

Security awareness

Communication

Bilingual English/Spanish

Education

6 years combined education & experience

Tools

Unify facility management system

CCTV

Hand-held radios

Job description

Posting number: 6857(CC2)

Department: Community Services

Division: CSD Comm Justice Services

Job classification: Community Justice Professional II

Posting type: Open

Categories: Community Services

Summary

Boulder County Community Services Department is seeking to hire five (5) Client Specialist. The position reports to an Operations Supervisor who reports to the Operations Manager. This position supervises clients and is responsible for all operational and security elements at The Joe Pelle Center. The Joe Pelle Center is a 253-bed alternative sentencing facility that houses non-residential and residential sentencing programs utilized in Boulder County.

These are full-time, benefited positions. These are shift work positions and are scheduled for 10-hour shifts. Shifts could be Sunday-Wednesday or Wednesday-Saturday. Current open shifts are Sunday-Wednesday, 6a.m.-4p.m.; Sunday-Wednesday, 10p.m.-8a.m. and Wednesday-Saturday, 6a.m.-4p.m. There may also be a requirement to cover other shifts as needed. This position will work out of Joe Pelle Center located at 3260 Airport Road Boulder, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt.

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $63,828.00 - $77,886.00 Annually

Tentative Hiring Timeline

• Phone Screening: Week of October 5th
• First Round Interviews: Week of October 5th
• Second Round Interviews: Week of October 12th
• Reference Check: Week of October 12th

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

Examples of duties

1. Engages in the daily operation of all security functions, facility activities, and exercises direct and indirect supervision over clients
2. Supervises safety, security and movements of staff and clients throughout the facility with the use of various types of equipment and software such as CCTV, continual monitoring of interior/exterior spaces, hand-held radios, facility intercom system, audio/visual entry devices and the Unify facility management system
3. Ensures the safety and security of facility and control of contraband including conducting searches of clients, client possessions and client living areas; conducting security checks of facility, facility perimeter, windows, doors, and work areas; supervising client services such as food service, laundry service mail and supervising business and personal client visitation
4. Supervises and conducts standard correctional facility activities such as head counts, client searches, client substance use testing, etc., and when necessary, administers like activities with clients such as reasonable suspicion substance use testing
5. Coordinates with vendors/service providers, in the continual delivery of client food and laundry services and immediately reports any staffing, operational or equipment concerns or issues to the Operations Supervisor on duty
6. Adheres to local/state/ federal statutes, program standards, policy/procedures and guidelines for community-based adult correctional facilities, alternative sentencing programs and criminal justice organizations
7. Maintains training and/or certification for elements required by either federal, state or local statue, such as PREA, and for emergency response, standard evacuation procedures and administration of lifesaving techniques such as CPR, AED, Narcan, etc.
8. Ensures client behavior and the application of disciplinary rule and regulations
9. Performs administrative and record keeping duties in support of program; documents client behavior, program activities, facility and client records retention or other types of administrative duties required by state and local statue
10. Attend training through Boulder County HR, CJS and conferences to keep current on job skills and current justice trends
11. Participate in monthly staff meetings as required
12. Develop and maintain positive professional working relationships with referring agencies, as well as members of the public
13. Arrange transport as needed for clients
14. Participate in daily shift change to ensure smooth and consistent operations of the facility
15. Maintain understanding and comply with Boulder County, CJS, and JAC policies and procedures
16. Maintain all certifications required by the CJS
17. Engage in professional development utilizing appropriate training opportunities
18. Performs related work, as required
19. May be reassigned during emergency situations

Qualifications

EDUCATION & EXPERIENCE:

• 6 years of combined education and experience with community corrections or related field working with justice involved individuals, social work, human services, medical field

Additional related education may count towards required experience.

DRIVER'S LICENSE & RELIABLE VEHICLE:

• Applicants must have a valid driver's license and a clean driving record

BACKGROUND CHECK & FINGERPRINTING:

• A job offer is contingent on passing a background investigation with fingerprinting

Supplemental information

PREFERRED QUALIFICATIONS:

• Have experience working in community corrections or related field
• Bilingual in English and Spanish
  • Additional compensation will be provided based on the use of bilingual skills. Tier 2

KNOWLEDGE, SKILLS, & ABILITIES:

• Progressive in person centered supervision
• Skilled use of software and business application including, but not limited to, word processing, spreadsheets, presentation software, and databases
• Excellent communication skills
• Commitment to working collaboratively within a team to ensure timely completion of work.
• Motivation to work with clients in a gender responsive, trauma informed manner and ability to demonstrate a healthy working alliance with participants to assist them with behavior change and risk
• Ability to adapt to a changing work environment and to handle multiple tasks
• Ability to use motivational interviewing, trauma informed and strength-based skills

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.