Client Specialist

Boulder County; Boulder (CO); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

PSLF

Pension contributions

80-hour vacation bank

Paid Public Service Leave

Job summary

Boulder County is hiring five Client Specialists for the Community Services Department to supervise clients and manage operations at The Joe Pelle Center in Boulder, Colorado. This exempt role reports to an Operations Supervisor and oversees security, client movement, and daily facility activities across 10-hour shifts (Sun-Wed or Wed-Sat).

Salary range is $63,828–$77,886 annually with benefits, PSLF eligibility, and vacation accruals.

Qualifications

• 6 years of combined education and experience with community corrections or related field working with justice involved individuals, social work, human services, medical field.
• Additional Related Education May Count Towards Required Experience.
• Background check and fingerprinting.

Responsibilities

• Engages in the daily operation of all security functions, facility activities, and exercises direct and indirect supervision over clients.
• Supervises safety, security and movements of staff and clients throughout the facility with CCTV, radios, and Unify facility management system.
• Ensures safety and security of facility and control of contraband including searches of clients and living areas; conducts security checks of facility and perimeter.
• Supervises standard facility activities such as head counts, client searches, and discipline; administers certain testing as needed.
• Coordinates with vendors/service providers for client services and reports concerns to the on-duty supervisor.
• Maintains training/certifications such as PREA, emergency response and lifesaving techniques.
• Maintains all certifications required by the CJS and participates in trainings and staff meetings.

Job description

Client Specialist

Boulder County Community Services Department is seeking to hire five (5) Client Specialists. The position reports to an Operations Supervisor who reports to the Operations Manager. This position supervises clients and is responsible for all operational and security elements at The Joe Pelle Center. The Joe Pelle Center is a 253-bed alternative sentencing facility that houses non-residential and residential sentencing programs utilized in Boulder County.

These are full-time, benefited positions. These are shift work positions and are scheduled for 10-hour shifts. Shifts could be Sunday-Wednesday or Wednesday-Saturday. Current open shifts are Sunday-Wednesday, 6 a.m.-4 p.m.; Sunday-Wednesday, 10 p.m.-8 a.m. and Wednesday-Saturday, 6 a.m.-4 p.m. There may also be a requirement to cover other shifts as needed. This position will work out of Joe Pelle Center located at 3260 Airport Road Boulder, Colorado.
Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt. Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $63,828.00 - $77,886.00 Annually

Tentative Hiring Timeline: (you can state week of if requested)

• Phone Screening: Week of October 5th
• First Round Interviews: Week of October 5th
• Second Round Interviews: Week of October 12th
• Reference Check: Week of October 12th

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions. Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

Examples of Duties

• Engages in the daily operation of all security functions, facility activities, and exercises direct and indirect supervision over clients
• Supervises safety, security and movements of staff and clients throughout the facility with the use of various types of equipment and software such as CCTV, continual monitoring of interior/exterior spaces, hand-held radios, facility intercom system, audio/visual entry devices and the Unify facility management system
• Ensures the safety and security of facility and control of contraband including conducting searches of clients, client possessions and client living areas; conducting security checks of facility, facility perimeter, windows, doors, and work areas; supervising client services such as food service, laundry service mail and supervising business and personal client visitation
• Supervises and conducts standard correctional facility activities such as head counts, client searches, client substance use testing, etc., and when necessary, administers like activities with clients such as reasonable suspicion substance use testing
• Coordinates with vendors/service providers, in the continual delivery of client food and laundry services and immediately reports any staffing, operational or equipment concerns or issues to the Operations Supervisor on duty
• Adheres to local/state/ federal statutes, program standards, policy/procedures and guidelines for community-based adult correctional facilities, alternative sentencing programs and criminal justice organizations
• Maintains training and/or certification for elements required by either federal, state or local statue, such as PREA, and for emergency response, standard evacuation procedures and administration of lifesaving techniques such as CPR, AED, Narcan, etc.
• Ensures client behavior and the application of disciplinary rule and regulations
• Performs administrative and record keeping duties in support of program; documents client behavior, program activities, facility and client records retention or other types of administrative duties required by state and local statue
• Attend training through Boulder County HR, CJS and conferences to keep current on job skills and current justice trends
• Participate in monthly staff meetings as required
• Develop and maintain positive professional working relationships with referring agencies, as well as members of the public
• Arrange transport as needed for clientsParticipate in daily shift change to ensure smooth and consistent operations of the facility
• Maintain understanding and comply with Boulder County, CJS, and JAC policies and procedures
• Maintain all certifications required by the CJS
• Engage in professional development utilizing appropriate training opportunities
• Performs related work, as required
• May be reassigned during emergency situations

Required Qualifications

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

• 6 years of combined education and experience with community corrections or related field working with justice involved individuals, social work, human services, medical field

Additional Related Education May Count Towards Required Experience.

Driver's License & Reliable Vehicle

• Applicants must have a valid driver's license and a clean driving record
• For more information regarding a clean driving record, please click here.

Background Check & Fingerprinting

• A job offer is contingent on passing a background investigation with fingerprinting

Preferred Qualifications

• Have experience working in community corrections or related field
• Bilingual in English and Spanish

Knowledge, Skills, & Abilities

• Progressive in person centered supervision
• Skilled use of software and business application including, but not limited to, word processing, spreadsheets, presentation software, and databases
• Excellent communication skills
• Commitment to working collaboratively within a team to ensure timely completion of work.
• Motivation to work with clients in a gender responsive, trauma informed manner and ability to demonstrate a healthy working alliance with participants to assist them with behavior change and risk
• Ability to adapt to a changing work environment and to handle multiple tasks
• Ability to use motivational interviewing, trauma informed and strength-based skills

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

Benefits

As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide:

• Outstanding options of comprehensive health plans that include vision and dental coverage. Information can be found HERE.
• Additional Benefits include
  • Family-forming benefits- infertility treatment, adoption and surrogacy reimbursements
  • 12 weeks Paid Caregiver leave
  • Breast feeding friendly-work environment
  • Infants-at-work policy
  • Access to LifeMart and Benefits Hub discount hub, including discounts on childcare centers, event tickets, travel and more!
  • Access to a nationally-recognized wellness program
  • Employee Assistance Program
  • PERA 401k
  • Social Security retirement plans
  • Additional Life and Disability Insurance
  • Critical Illness and Accidental Insurance
  • County-paid tuition assistance
  • Eligible for PSLF- Public Service Loan Forgiveness
  • Free EcoPass
  • Hospital Indemnity
  • ID Theft Protection
  • Pet Insurance
  • 8 Hours of Paid Public Service Leave
• Generous paid time off
  • Holidays
    • New Year's Day
    • Martin Luther King's Birthday January
    • Presidents' Day
    • Memorial Day
    • Juneteenth
    • Independence Day
    • Labor Day
    • Indigenous People's Day
    • General Election Day November (first Tuesday after the first Monday, even years)
    • Veterans' Day
    • Thanksgiving Day November
    • Friday after Thanksgiving*
    • Christmas Eve- ½ day (full day off depends on day of the week)
    • Christmas Day
    • New Year’s Eve- ½ day (full day off depends on day of the week)
• Vacation**
  • 80-hour bank of vacation at the time of hire
  • Eight hours of vacation per month for the first year of continuous service, then accrue twelve hours of vacation per month after the first year of continuous service.
• Medical**
  • Eight hours of medical leave for each month employed.
• PERA - The County and all employees pay into both Social Security and PERA
  • Employer contribution to Social Security: 7.65% of salary
  • Employer contribution to PERA (Local Government Division- most county employees: 15.80%
  • The District Attorney’s Office observe Francis Xavier Cabrini Day on the first Monday in October and omit the Friday after Thanksgiving
  • Vacation and Medical leave are based off of full time FTE accruals. Part-time FTE/term employees accrue leave based on the percentage of time they work.