Client Solutions Specialist Insurance Customer Relationships

Allstate Insurance Agency - Melissa Stephens; Three Rivers (MI); Hybrid; USD 40,000 - 70,000; Full time

Job summary

Join a respected local agency as a Client Solutions Specialist, where you can make a real impact in your community. This role offers a unique opportunity to connect with clients, providing personalized insurance solutions without the pressure of cold calling. With a hybrid work model and extensive training, you’ll develop your skills while enjoying a supportive environment focused on growth. If you’re eager to learn and ready to help others protect what matters most, this is the perfect career for you.

Benefits

Paid Time Off

Training & Development

Flexible Work Options

Commission Opportunities

Qualifications

• Experience in customer service, banking, mortgage, or retail sales.
• Detail-oriented, reliable, and proactive in client interactions.

Responsibilities

• Engage with warm leads and assist with quotes and policy questions.
• Build lasting relationships and create a positive customer experience.

Skills

Customer Service

Relationship Building

Detail Orientation

Proactivity

Education

High School Diploma

Property & Casualty License

Job description

Benefits:

Competitive salary

Paid time off

Training & development

Client Solutions Specialist – Insurance & Customer Relationships Location: Three Rivers, MI (Hybrid: 2 Days in Office, 3 Days Remote after Training) Compensation: Base Salary + Bonuses Type: Full-Time

Are you someone who enjoys helping others, building relationships, and making a real impact in your community? Are you coming from a background in banking, mortgage, mobile phone sales, or other customer-focused industries—and ready for a career with long-term growth?

Join a respected local Allstate agency where your people skills and motivation can shine. You’ll help individuals and families protect what matters most while building a meaningful career with a trusted national brand.

What This Role Looks Like:

As a Client Solutions Specialist, you’ll work directly with new and existing customers to understand their needs and offer personalized insurance solutions. You'll be part educator, part advisor, and part problem-solver—no cold calling, just real conversations that make a difference.

Hybrid Work Model:

First 90 Days: Hands-on training in-office, Monday–Friday

After Training: Hybrid schedule – 2 days in-office, 3 days remote

What You'll Be Doing:

Engage with warm leads and referrals

Help customers choose the right insurance protection based on their goals

Follow up consistently and build lasting relationships with clients

Assist with quotes, policy questions, and coverage reviews

Serve as a trusted advisor for life’s "what ifs"

Create a positive, professional customer experience

Who We're Looking For:

You enjoy connecting with people and helping them feel confident in their decisions

You’re detail-oriented, reliable, and proactive

You have experience in customer service, banking, mortgage, or retail sales

You're coachable, eager to learn, and ready to grow into a rewarding career

You’re comfortable working independently and in a team environment

Property & Casualty license a plus (or must be willing to obtain)

What You Get:

Base pay + uncapped commission

Paid training – get paid while you learn the business

Warm leads provided – no cold prospecting required

Ongoing learning via Allstate University

Supportive, growth-focused agency environment

Opportunities for advancement

Good Work. Good Life. Good Hands For nearly 90 years, Allstate has helped people protect what matters most. As part of our team, you’ll have the opportunity to build a rewarding career helping people face life’s uncertainties with confidence.

This is a position with an independent Allstate Exclusive Agent, not directly with Allstate Insurance Company.

Flexible work from home options available.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. 2021 Allstate Insurance Co.