Client Solutions Specialist II (Manheim Express, Seattle, WA)

Cox Communications; United States; Remote; USD 49,000 - 75,000; Full time

Job summary

Cox Communications is seeking a Client Solutions Specialist II to join their Manheim Express team. This role involves conducting vehicle inspections, educating dealers on digital solutions, and providing exceptional customer service. The ideal candidate will have a BA/BS degree, automotive knowledge, and strong communication skills. Join a dynamic team focused on transforming the automotive experience for clients.

Benefits

Flexible vacation

Paid wellness days

Health care insurance

401(k) retirement planning

Qualifications

• 2 years work-related experience or equivalent education.
• Automotive knowledge preferred.
• 3+ years Auction or dealership experience preferred.

Responsibilities

• Conduct thorough assessments of vehicle conditions.
• Educate dealers about the Manheim Marketplace.
• Collaborate with sales and auction teams.

Skills

Effective communication

Customer service

Technical aptitude

Problem-solving

Education

BA/BS degree

Tools

Salesforce

MS Office

Job description

Company

Cox Automotive - USA

Job Family Group

Sales

Job Profile

Client Solu Spec II - Express - CAI

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Compensation

Includes a base salary of $49,400 - $74,200, with variation based on location and experience. Also eligible for an annual incentive/commission of $15,000.

Job Description

The Client Solutions Specialist II supports the Manheim Express team in a designated area, focusing on vehicle condition documentation and business growth. Responsibilities include collaborating with sales, auction teams, and other units to develop growth strategies, providing quality vehicle inspections, and educating clients on digital solutions like Manheim Express and OVE. The role emphasizes excellent customer service and relationship building.

PRIMARY DUTIES/KEY RESPONSIBILITIES

1. Locate, start, move, and inspect vehicles safely on dealer lots.
2. Conduct thorough vehicle condition assessments following established inspection processes.
3. Verify vehicle identification and accurately record details in the system.
4. Inspect and document vehicle equipment, damage, and condition, including exterior and interior aspects.
5. Perform basic mechanical inspections of key vehicle components.
6. Collaborate with team members and external partners to enhance client experience.
7. Use Salesforce for planning and reporting.
8. Educate dealers on policies, marketplace strategies, and products.
9. Build and maintain strong dealer relationships via multiple channels.
10. Identify growth opportunities and promote Manheim Express solutions.
11. Ensure safety procedures are followed and participate in safety initiatives.

REQUIRED EXPERIENCE & SKILLS

• BA/BS degree with 2+ years of related experience or equivalent education and experience.
• Preferred automotive knowledge and auction or dealership experience.
• Valid driver’s license with a safe driving record; reliable transportation.
• Excellent communication, technical aptitude, and attention to detail.
• Experience with documentation devices and familiarity with vehicle repair and inspection processes.
• Physical ability to inspect vehicles, including lifting, bending, and visual assessments.
• Strong computer skills, adaptability, and customer service orientation.

Drug Testing

Pre-employment drug test required; no marijuana testing currently. Possession/use of illegal drugs during work is prohibited.

Benefits

Flexible paid vacation, holidays, wellness hours, and additional leave options. Details available on our benefits page.

About Us

Cox Automotive is transforming the automotive industry with innovative technology and excellent customer experiences. Employees work on brands like Autotrader, Kelley Blue Book, vAuto, and Manheim, enjoying a supportive, inclusive environment with comprehensive benefits. We are an Equal Opportunity Employer and provide accommodations for disabilities. Authorization to work in the U.S. is required.