Client Solutions Manager, Skipta

Lensa; Nashville (TN); Remote; USD 70,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Client Solutions Manager to lead high-profile programs and collaborate cross-functionally. This role requires strong interpersonal skills and a deep understanding of the pharmaceutical marketing landscape. The ideal candidate will manage custom digital programs, analyze data for insights, and drive client retention strategies. With a fully remote setup, this position offers the flexibility to thrive in a dynamic environment. Join a supportive culture that values growth and mentorship, where your contributions will significantly impact the success of life-saving therapies reaching patients in need.

Benefits

Comprehensive medical benefits

Vision and dental insurance

401k with matching program

Paid parental leave

Company holidays

Flexible spending accounts

Supportive company culture

Commitment to growth and mentoring

Qualifications

• 5+ years in client-facing roles managing complex programs.
• Experience in pharmaceutical and digital marketing industries.

Responsibilities

• Manage digital programs with a focus on customer service.
• Evaluate and optimize client programs for better performance.

Skills

Client-facing skills

Communication skills

Data analysis

Pharmaceutical marketing knowledge

Digital marketing knowledge

Organizational skills

Leadership skills

Adaptability

Job description

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.

Client Solutions Manager

Job Description:

The Client Solutions Manager will report to the Director of Client Solutions, working collaboratively and cross-functionally with Sales, Client Operations, Analytics, Technology, and members of the Leadership team. This individual will serve as the lead for high-profile and custom programs and serve as a subject matter expert internally and externally. The Client Solutions Manager should have strong interpersonal and client-facing skills, exceptional communication skills, experience analyzing data and providing insights, and an understanding of the pharmaceutical marketing landscape. This role is 100% remote with minimal travel for client meetings and quarterly company meetings. East coast is preferred but not required.

Objectives and Responsibilities:

1. Manage custom Skipta digital programs independently, including technical and operational aspects of such programs, with a focus on superior customer service.
2. Work closely with senior team members to master and improve client programs and performance.
3. Evaluate programs with a strategic lens and identify areas for improvement; work cross-functionally to optimize program performance and enhance client interactions with precise campaign strategy.
4. Consolidate program learnings and create recommendations to share with Director & Sales.
5. Serve as the subject matter expert (SME) on matters of campaign execution and educate partners on company services, customizable offerings and effective med/legal/regulatory (MLR) approval strategies that align with brand objectives.
6. Assist the Director of Client Solutions in creating strategies for increased client retention.
7. Demonstrate leadership qualities daily and be actively engaged with the team; maintain a positive attitude when faced with challenges and solution-focused.

Desired Skills and Expertise:

1. 5+ years’ experience working in a client-facing or client support role with a proven track record of success managing multi-faced programs.
2. Pharmaceutical industry knowledge.
3. Digital Marketing knowledge.
4. Excellent writing and editing skills in English.
5. Self-starter with the ability to understand and set priorities, manage multiple tasks simultaneously, and design work plans to track progress, resolve issues, and efficiently and effectively see tasks to completion.
6. Medical Legal Review (MLR) submission experience.
7. Excellent written and verbal communication skills.
8. Experience with online marketing and marketing analytics.
9. Results-driven, able to self-direct and work independently in a virtual work environment.
10. Flexible and able to easily adapt to rapidly changing priorities and responsibilities.
11. Ability to facilitate communication across lines of business within an organization.
12. Strong organizational, analytical, interpersonal, and leadership skills.

Benefits:

1. Comprehensive benefits including medical, vision, dental, Life/ADD, 401k with matching program, and flex spending accounts.
2. 9 company holidays.
3. Paid parental leave.
4. Fully remote with minimal travel.
5. Commitment to culture: we offer a fun, supportive culture where employees bring out the best in each other.
6. Commitment to growth & mentoring.

Job Type: Full Time

Location: Remote

The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero-tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.