Client Solutions Manager, (RWD Products)

McKesson Corporation; Massachusetts; On-site; USD 121,000 - 203,000; Full time

Job summary

Join an impact-driven organization that is shaping the future of healthcare! In this pivotal role, you will manage customer engagements for oncology data products, ensuring high-quality delivery and fostering strong relationships with clients. Your expertise in consulting and data analytics will empower clients to leverage real-world data effectively. This dynamic position offers you the chance to make a significant impact in the life sciences sector while working collaboratively with a talented team. If you are passionate about driving client success and innovation in healthcare, this is the opportunity for you!

Qualifications

• 5+ years of experience in consulting or customer success in life sciences.
• Strong understanding of real-world data and oncology market trends.

Responsibilities

• Ensure successful delivery of Real World Data products and customer satisfaction.
• Develop strong relationships with stakeholders and educate customers.

Skills

Consulting Experience

Oncology Knowledge

Data Analysis

Customer Engagement

Problem Solving

Project Management

Interpersonal Skills

Education

Bachelor's in Epidemiology

PhD in Life Sciences

Tools

SQL

Python

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Real World Data - Engagements and Client Solutions Manger for Ontada will play a critical role in achieving our strategy within the Life Science Organization. Focused on engagements delivering our real-world oncology products, this position will be instrumental in helping our clients leverage our data to achieve their commercial and clinical objectives. Consulting and clinical oncology experience in the life sciences or healthcare data and analytics sector will translate very well into this role. The ideal candidate for this role is a collaborative problem-solver, accustomed to working in a team-based approach, utilizing data to help drive client commercial success in Oncology.

This role will be focused on providing strategic guidance and subject matter expertise to biotech and pharmaceutical clients in conjunction with Ontada's client facing team. This role also focuses on owning and managing the day to day process of customer engagements, acting as a bridge between the customer and data analysts in our product delivery team, and building strong relationships with internal and external stakeholders. You will be expected to help understand customer needs, facilitate solution integration, and pioneer innovative offerings.

Key Responsibilities:

Engagement Management
* Accountability for ensuring successful delivery of Ontada's Real World Data products, including customer satisfaction, and on-time high-quality delivery and results in a fast-paced environment
* Lead the planning, execution, and delivery of customer engagements, where you will work with our internal data analyst team to configure and deliver the standard data products scoped in the project.
* Coordinate with cross-functional teams to allocate resources and manage project timelines and control scope & expectations with customers.
* Own communication to the customer and translate their needs & scope to product teams, and their results to clients.
* Oversee the quality of deliverables, ensuring they meet client standards and align with project goals.
* Proactively identify risks and develop mitigation strategies to ensure project success.

Relationship Management and Proactive Customer Engagement
* Develop and maintain strong relationships with internal and external stakeholders that are built on trust and respect.
* Educate customers in how they can best deploy our products to serve their business needs.
* Engage regularly with customers to understand their data needs, business goals, and challenges. For example: support pre-sales proposal activities and quarterly business reviews post-sales.
* Act as the voice of the customer, leading a feedback cycle to sales, data, research, product development and management teams for continuous improvement.

New Business Development and Expansion
* Work closely with the Sales team, Medical Office, and other SMEs to identify opportunities for account expansion, including amendments and follow-on studies to contracted projects.
* Identify opportunities for upselling and cross selling additional studies, products and services.
* Drive customer loyalty and retention through exceptional service and value delivery.
* Work closely with Account Mangers to track and understand contract amendments to evaluate trends for overall product modifications and/or data needs.

Data, Analytics and Scientific Leadership a strong plus:

* Leverage a wide breadth of approaches, methods, and designs to meet unique and complex customer needs, such HEOR techniques, observational research, comparative effectiveness, prediction modeling, descriptive studies, clinical grade real world studies, retrospective analysis on APLD, patient and provider profiling and segmentation.
* Gain a deep understanding of the company's oncology portfolio, including potential RWE gaps

Key Requirements & Qualifications

• Bachelor's degree in epidemiology, clinical research, public health, biostatistics, data science, analytics, healthcare management or a related field. OR Advanced degree (e.g. PhD, PharmD, or Masters) in life sciences, oncology, health economics or a related discipline is a plus consideration for this role.
• 5+ years of experience in a consulting or similar customer success role within the life science or healthcare data analytics sector.
• Experience with patient-level longitudinal healthcare data sets required.
• Experience with electronic health record (EHR / EMR) data specifically to inform commercial strategies or commercial planning is strongly preferred.
• Strong understanding of real-world data (familiarity with data elements, use cases, typical tools and analyses, limitations of real-world data).
• Proven expertise in oncology, including familiarity with oncology market trends, treatment landscapes and dynamics.
• Experience with SQL, Python, or equivalent tools for data extraction and analysis a strong plus.
• Strong process management skills, with demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail.
• Excellent interpersonal, written and presentation skills, with the ability to build rapport and trust with clients.
• Demonstrated problem solving skills and a proactive approach to addressing customer challenges.
• Ability to work independently and collaboratively within a team.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$121,500 - $202,500

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!