Client Solutions Manager | Remote

Teleperformance USA; Vermont; Remote; USD 62,000 - 84,000; Full time

Benefits offered by this job

Health benefits

Mental health support

401(k) plan

Life insurance

FSA plans

Retail discounts

Job summary

Teleperformance USA seeks a client account and innovation lead to translate business challenges into AI, automation, analytics, and process improvements for the account.

You will own the innovation pipeline, future-state roadmap, and continuous improvement strategy, building trusted relationships with client stakeholders and partnering with Operations, IT, Reporting, Quality, and Product teams to drive transformation.

Qualifications

• 3+ years in Account Management, Client Success, Consulting, Digital Transformation, or Technology Solutions.
• 1+ years working with AI, automation, analytics, or CX technologies.
• Strong executive presence and client relationship skills.
• Experience building business cases and transformation roadmaps.
• Ability to translate technical capabilities into business value.
• Experience leading cross-functional initiatives and managing project portfolios.
• Strong analytical and storytelling skills.
• Comfortable presenting to senior client stakeholders.

Responsibilities

• Build trusted relationships across client stakeholders.
• Understand client priorities, risks, and business objectives.
• Provide account management for the client portfolio, supporting brand-specific needs.
• Identify and develop AI, automation, and digital transformation opportunities.
• Manage innovation pipeline and business cases by leveraging client feedback and consumer pain points.
• Recommend future-state technology solutions and roadmaps.
• Support business reviews with innovation, insights, and transformation recommendations.
• Track critical-to-quality metrics and continuous improvement initiatives.
• Partner with Operations, IT, Reporting, Quality, and Product teams to execute improvements and priorities.

Skills

Account Management

AI Proficiency

Automation

CX technologies

Executive presence

Transformation roadmaps

Analytical skills

Storytelling

Client relationships

Cross-functional leadership

Tools

GenAI

Analytics

Knowledge Management

Agent Assist

Job description

Category : Client Operations

Compensation: $62,000 - $83,800 salary

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

• TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
• We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
• We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/). Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Purpose

Serve as client account and innovation lead, translating business challenges and consumer pain points into AI, automation, analytics, and process improvement initiatives. Own the innovation pipeline, future-state roadmap, and continuous improvement strategy for the account.

Your Responsibilities

• Build trusted relationships across client stakeholders
• Understand client priorities, risks, and business objectives
• Provide account management for the client portfolio, supporting brand-specific needs.
• Identify and develop AI, automation, and digital transformation opportunities
• Manage innovation pipeline and business cases by leveraging client feedback and consumer pain points
• Recommend future-state technology solutions and roadmaps
• Support business reviews with innovation, insights, and transformation recommendations
• Track critical-to-quality metrics and continuous improvement initiatives
• Partner with Operations, IT, Reporting, Quality, and Product teams to execute improvements and priorities

Ideal Candidate Profile

• 3+ years in Account Management, Client Success, Consulting, Digital Transformation, or Technology Solutions
• 1+ years working with AI, automation, analytics, or CX technologies
• Strong executive presence and client relationship skills
• Experience building business cases and transformation roadmaps
• Ability to translate technical capabilities into business value
• Experience leading cross-functional initiatives and managing project portfolios
• Strong analytical and storytelling skills
• Comfortable presenting to senior client stakeholders

Preferred Experience

• Contact Center / CX industry experience
• AI solutions (Agent Assist, GenAI, Knowledge Management, Analytics)
• VOC and customer journey improvement programs
• SaaS or technology consulting background
• Change management and innovation program leadership

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.