Client Solutions Manager - Education & Services - Austin

TikTok; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

TikTok is hiring a Client Solutions Manager in Austin to guide strategic client partnerships, design tailored media strategies, and drive end-to-end campaign success. You will leverage deep product knowledge to align TikTok solutions with client goals while educating teams and delivering performance insights.

The role requires 4+ years in client solutions or related fields, strong data-analysis skills with Excel/Data Studio, and the ability to thrive in a fast-paced environment.

Qualifications

• 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
• Proficiency in analyzing data with Excel and Data Studio.
• Ability to thrive in a fast-paced, rapidly evolving environment.
• Preferred: experience with performance-driven advertising and/or auction-based ad platforms.
• Preferred: proven ability to drive revenue growth and manage advertiser relationships.
• Preferred: experience creating data-driven QBRs.
• Preferred: familiarity with measurement frameworks and attribution models.
• Preferred: ability to diagnose and solve technical issues with Product and Engineering teams.

Responsibilities

• Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and day-to-day contact.
• Develop and execute media strategies tailored to client goals.
• Leverage product expertise to activate full-funnel strategies aligned to client objectives.
• Educate clients on TikTok products, updates, and best practices to drive campaign success.
• Analyze campaign data to identify optimizations and upsell opportunities, and provide performance insights.
• Coordinate cross-functional teams to deliver long-term account plans and initiatives.
• Diagnose and troubleshoot client issues with Product and Engineering teams.

Skills

Data analysis

Client management

Advertising knowledge

Cross-functional collaboration

Tools

Excel

Data Studio

Job description

Client Solutions Manager - Education & Services - Austin

Location:

Austin

Employment Type:

Regular

Job Code:

A249087A

About the Team

TikTok’s Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways. Our Enterprise Ad Sales team partners with some of the largest global brands, enabling them to leverage TikTok’s unique platform to drive business impact. The GBS team thrives on creativity, collaboration, and results.

Responsibilities

• Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications.
• Develop and execute media strategies tailored to client goals.
• Leverage deep product expertise to help clients activate full-funnel strategies — from brand awareness to performance — ensuring TikTok’s solutions are effectively aligned to client objectives.
• Educate clients on TikTok’s products, platform updates, and best practices to drive campaign success.
• Analyze campaign data to identify strategic optimizations and upsell opportunities, and provide clients with proactive performance insights and actionable recommendations.
• Coordinate cross-functional teams and resources to deliver on long-term account plans and strategic client initiatives.
• Diagnose and troubleshoot client issues alongside cross-functional teams, such as Product and Engineering.

Qualifications

• Minimum Qualification(s): 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
• Minimum Qualification(s): Proficiency in analyzing and utilizing data tools such as Excel, Data Studio.
• Minimum Qualification(s): Ability to thrive in a fast-paced, rapidly evolving environment.
• Preferred Qualification(s): Experience with performance-driven (programmatic or social) advertising and/or auction-based ad platforms.
• Preferred Qualification(s): Proven track record of driving revenue growth, developing media strategy, and managing advertiser relationships.
• Preferred Qualification(s): Expertise in crafting and delivering compelling QBRs that address client needs and showcase TikTok’s platform capabilities through data-driven storytelling.
• Preferred Qualification(s): Familiarity with measurement frameworks and attribution models.
• Preferred Qualification(s): Experience diagnosing and solving technical problems in collaboration with product and engineering teams.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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