Client Solutions Manager - Big Box - Chicago

TikTok; Chicago (IL); On-site; USD 72,000 - 114,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Disability and life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days Paid Personal Time

Job summary

TikTok is seeking a Client Solutions Manager in Chicago to cultivate strategic client partnerships, craft tailored media strategies, and lead cross-functional teams to deliver long-term account plans. You will drive data-driven decisions, educate clients on product updates, and identify opportunities to optimize campaigns and upsell.

Ideal candidates bring 4+ years in client solutions or related fields, strong analytics with Excel/Data Studio, and a proven revenue growth track record, all while

Qualifications

• 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
• Proficiency with data tools such as Excel, Data Studio.
• Experience with performance-driven advertising and/or auction-based ad platforms.
• Must be willing to work in Chicago.
• Proven track record of driving revenue growth and managing advertiser relationships.

Responsibilities

• Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact.
• Develop and execute media strategies tailored to client goals.
• Leverage product expertise to activate full-funnel strategies aligning to client objectives.
• Educate clients on TikTok products, platform updates, and best practices.
• Analyze campaign data to identify optimizations and provide actionable recommendations.
• Coordinate cross-functional teams to deliver long-term account plans and initiatives.
• Diagnose and troubleshoot client issues with Product and Engineering teams.

Skills

Client solutions

Data analysis

Cross-functional collaboration

Strategic thinking

Tools

Excel

Data Studio

Job description

Discover a career that energizes and excites you every day.

Client Solutions Manager - Big Box - Chicago

Location:

Chicago

Employment Type:

Regular

Job Code:

A85740A

Responsibilities

• Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications.
• Develop and execute media strategies tailored to client goals.
• Leverage deep product expertise to help clients activate full-funnel strategies - from brand awareness to performance - ensuring TikTok's solutions are effectively aligned to client objectives.
• Educate clients on TikTok's products, platform updates, and best practices to drive campaign success.
• Analyze campaign data to identify strategic optimizations and upsell opportunities, and provide clients with proactive performance insights and actionable recommendations.
• Coordinate cross-functional teams and resources to deliver on long-term account plans and strategic client initiatives.
• Diagnose and troubleshoot client issues alongside cross-functional teams, such as Product and Engineering.

Qualifications

• 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
• Proficiency in analyzing and utilizing data tools such as Excel, Data Studio.
• Ability to thrive in a fast-paced, rapidly evolving environment.
• Must be willing to work in Chicago
• Experience with performance-driven (programmatic or social) advertising and/or auction-based ad platforms.
• Proven track record of driving revenue growth, developing media strategy, and managing advertiser relationships.
• Expertise in crafting and delivering compelling QBRs that address client needs and showcase TikTok’s platform capabilities through data-driven storytelling.
• Familiarity with measurement frameworks and attribution models.
• Experience diagnosing and solving technical problems in collaboration with product and engineering teams.

Job Information

The base salary range for this position in the selected city is $71622 - $113685 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

• Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others.
• Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request