Client Solutions Manager - Big Box (New York)

TikTok; New York (NY); On-site; USD 80,000 - 126,000; Full time

Job summary

TikTok seeks a seasoned client solutions professional to build and maintain strategic advertiser partnerships, serving as a trusted advisor and the primary day-to-day contact for client communications. You will translate client goals into compelling media strategies and ensure alignment with TikTok's solutions.

Responsibilities include crafting full-funnel media approaches, educating clients on updates and best practices, analyzing performance data, and coordinating with Product and Engineering

Qualifications

• 4+ years of experience in client solutions, account management, digital advertising, AdTech, or related field.
• Proficiency with data tools such as Excel and Data Studio.
• Ability to thrive in a fast-paced, evolving environment.
• Preferred: experience with performance-driven advertising and/or auction-based ad platforms.

Responsibilities

• Cultivate and maintain strategic partnerships with clients as trusted advisor and day-to-day contact.
• Develop and execute media strategies tailored to client goals.
• Leverage product expertise to activate full-funnel strategies aligned to client objectives.
• Educate clients on TikTok products, platform updates, and best practices to drive campaign success.
• Analyze campaign data to identify optimizations and upsell opportunities with actionable insights.
• Coordinate cross-functional teams to deliver long-term account plans and strategic client initiatives.
• Diagnose and troubleshoot client issues alongside cross-functional teams such as Product and Engineering.

Skills

Data analysis

Account management

Strategic thinking

Communication

Tools

Excel

Data Studio

Job description

Responsibilities

• Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications.
• Develop and execute media strategies tailored to client goals.
• Leverage deep product expertise to help clients activate full-funnel strategies - from brand awareness to performance - ensuring TikTok's solutions are effectively aligned to client objectives.
• Educate clients on TikTok's products, platform updates, and best practices to drive campaign success.
• Analyze campaign data to identify strategic optimizations and upsell opportunities, and provide clients with proactive performance insights and actionable recommendations.
• Coordinate cross-functional teams and resources to deliver on long-term account plans and strategic client initiatives.
• Diagnose and troubleshoot client issues alongside cross-functional teams, such as Product and Engineering.

Qualifications

Minimum Qualifications:

• 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
• Proficiency in analyzing and utilizing data tools such as Excel, Data Studio.
• Ability to thrive in a fast-paced, rapidly evolving environment.

Preferred Qualifications:

• Experience with performance-driven (programmatic or social) advertising and/or auction-based ad platforms.
• Proven track record of driving revenue growth, developing media strategy, and managing advertiser relationships.
• Expertise in crafting and delivering compelling QBRs that address client needs and showcase TikTok's platform capabilities through data-driven storytelling.
• Familiarity with measurement frameworks and attribution models.
• Experience diagnosing and solving technical problems in collaboration with product and engineering teams.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $79579 - $126316 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.