Client Solutions Manager

Columbia Bank; United States; On-site; USD 89,000 - 150,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) match

Employee assistance

Life insurance

Disability insurance

Tuition assistance

Mental health resources

Identity protection

Legal support

Auto and home insurance

Pet insurance

Discount marketplace

Paid vacation

Sick days

Volunteer days

Holidays

Job summary

Columbia Bank in Roseville, CA is seeking a Client Solutions Manager to oversee credit risk monitoring, CR workflow management, and collaboration with underwriting, QA, QC, and CQA teams to expand commercial client relationships.

You will identify opportunities to cross-sell products, manage portfolios, and present loan structures while maintaining compliance with credit policy and regulatory guidelines. Strong communication and relationship skills are essential.

Qualifications

• Bachelor's degree in finance, accounting, or business.
• 4-7 years of relevant commercial banking experience.

Responsibilities

• Oversee credit risk monitoring and CR workflow management.
• Collaborate with underwriting, QA, QC, and CQA teams.
• Identify cross-sell opportunities to deepen client relationships.
• Manage commercial loan portfolio and client engagements.
• Ensure compliance with credit policy and regulatory guidelines.

Skills

Credit underwriting

Credit monitoring

Portfolio management

Relationship management

Business development

Analytical skills

Problem solving

Sales skills

Credit quality

Loan structuring

Risk identification

Cash-flow analysis

Collateral analysis

Cross-sell opportunities

MS Excel

MS Word

PowerPoint

Education

Bachelor's degree in finance, accounting, or business

Tools

MS Excel

MS Word

PowerPoint

Job description

About the Role

Responsible for credit/risk monitoring;Credit Review (CR)workflow management & prioritization; and engagement with underwriting, QualityAssurance, and QualityControlpartners.Leads (or co-leads) identification of opportunities to cross-offeradditionalsolutions that wouldbenefitthe client, increasepenetration-ratesof products & services for the Bank. Leads (or co-leads) partner collaboration & coordination forholisticteam approach.AssistsCommercialBankers with portfolio management, partner collaboration, andclient-engagementto develop and grow new and existing commercial business relationships.The Client Solutions Manager(CSM)is a second, primarytouchpointbetween Bank and Client.Responsible foridentifyingadditionalloan, deposit, and core fee income opportunities (products; services; solutions) for new and existing commercial clients to add/deepen value to the client; driveadditionalrevenue growth;establish/maintain complete banking relationships; bolster client experience and satisfaction.ReportstoMarketManager. Utilize existing financial/market information and Relationship Expansion Tool, toidentifyadditionalproducts/services that would satisfy client needs andestablish/deepen complete relationships.Makes recommendations on loan structure & terms andrefersthese issues tothenextappropriate levelof authority. Analyzes credit todeterminethe ability of customers and prospective customers to qualify for borrowing requirements.Usesqualitative and quantitative information to undercover potential client needs andproposesto deepenrelationships accordingly. Partner with theCommercialBanker as the second, primary point of contact for the client.Attendsmeetings with clients; focus on expanding mature relationships by assessing client needs. Acts as a liaison to the Core Fee Income business partners, Credit Department, the Commercial supportstaffand other internal business partners.Ensuresclient isapproved for all ancillary products and services. Perform 30% oftimeon direct relationship expansionsales-activities, consulting withCommercialBanker. Achieves individual annual production and growth goals (relationship expansion) for loans,depositsand core fees to ensure the bank meets its overall financial targets andbalanced-growthobjectives. Achieves Portfolio Management goals by ensuring proper adherence to proper risk-mitigation practices. Develop a comprehensive understanding of client’s needs and future needs based on the review and analysis of personal, business, financial, and market data gathered through relationship reviews, client engagement, market research, and partner collaboration. Participates in ongoing relationship reviews with all clients. Manage client’sadditionalcredit requests,renewalsand reviews. Manage andmonitorcommercial loan portfolio and commercial relationships by analyzing financial data& informationtodeterminethe merits of specific loan requests. Accountable for application and underwriting quality. Involved in documentation review. Collaborate withCommercialBanker to make formal recommendations and presentations to Commercial Relationship Manager and Credit Administration. Ensure the loan portfolio is properly risk rated. Ensure the portfolio administration and risk management of each client relationshipis in compliance withestablished credit policy,procedureand business strategy as well as commercial and regulatory guidelines. Management of CR workflow & prioritization; engagement with underwriting, QA, QC, and CQA partners accordingly. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

About You

Education Experience Bachelor'sDegree: Bachelor's degree in finance, Accounting, or Business(Required) 4-7 years —of relevant commercial banking and/or prior experience as aCommercialPortfolio Manager and/or Commercial Underwriter. (Required) Skills Proven knowledge of commercial underwriting, credit monitoring, and portfolio management. Possess strong underwriting, creditmonitoringand portfolio management skills. Proven relationship management and business development abilities, analytical and problem-solving skills, sales skills, and credit and credit quality skills. Strong credit acumen including but not limitedto:loan structuring, concise underwriting,appropriate riskidentification & mitigation, and ongoing risk & relationship management of a commercial portfolio. Advanced understanding of credit policy and procedures and can accuratelydeterminerisks of loans/credits; and evaluate both cash-flow and collateral-based loans/credits. Knowledge of commercial bank products and services thatresultsin successfully capitalizing on all opportunities to cross-offer the bank’s solutions to the client’s benefit. Excellent verbal, written, interpersonal, and presentation skills. Ability to communicate effectively with small and largeaudiences;often includes presentations to customers ata high level(i.e.CFO, CEO, and other Executive levels). Ability to work effectively with individuals and groups across the company to manage customer relationships. Ability to partner withteamandengage in client-facing service and sales activity. Proficiencywith personal computers and software packages, including MS Excel, Word, PowerPoint.

Travel Requirements

Occasional

Pay Range

The pay range for this role is $89,000.00 to $150,000.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location

Ability to work fully onsite at posted location(s). 2998 Douglas Blvd Suite 145 Roseville CA 95661

Benefits

• comprehensive healthcare coverage (medical, dental, and vision plans)
• 401(k)-retirement savings plan with employer match for qualifying associate contributions
• an employee assistance program
• life insurance
• disability insurance
• tuition assistance
• mental health resources
• identity theft protection
• legal support
• auto and home insurance
• pet insurance
• access to an online discount marketplace
• paid vacation
• sick days
• volunteer days
• holidays

Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

To Staffing and Recruiting Agencies

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Company Culture

At Columbia Bank, we’re redefining what it means to bank and to build a career. As the West’s premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive. Our culture is built on Do RIGHT, which means: Relationships: We create authentic connections with customers, colleagues, and communities. Impact: Every role here makes a meaningful difference in people’s lives and local economies. Growth: We invest in your success with career development, mentorship, and learning opportunities. Heart: We care deeply about doing what’s best for our customers and each other. Trust: Integrity and transparency guide everything we do. Why work for Columbia Bank? A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity. A culture of belonging and purpose, where your ideas matter and your work has impact. Competitive benefits and flexibility designed to help you thrive personally and professionally. Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives. Ready to Do RIGHT for your career, your community, and your future? Explore opportunities and join Columbia Bank today.