Client Solutions Director - Automation

World Wide Technology; Maryland Heights (MO); Hybrid; USD 155,000 - 190,000; Full time

Benefits offered by this job

Health and Wellness

401k Plan

Paid Time Off

Parental Leave

Wellness program

Employee Discount

Job summary

World Wide Technology (WWT) seeks a Client Solutions Director to lead the incubation and evolution of new automation capabilities within strategic client programs. You will coordinate with internal teams, clients, and external partners to implement scalable solutions that deliver measurable outcomes.

The role emphasizes growth of offerings, executive leadership, and a strong focus on customer satisfaction across global engagements. Travel up to 30% may be required.

Qualifications

• 8-12 years in a senior client-facing role (Program Director/Sr. Manager level).
• Proven piloting and scaling of new offerings on complex client programs.
• Strong leadership, executive presence, and cross-functional collaboration.

Responsibilities

• Lead incubation, execution and adoption of new capabilities on client engagements.
• Coordinate with internal development teams, engineers, project managers, and delivery leads.
• Drive growth opportunities and ensure high-value client outcomes across engagements.
• Mentor teams to meet objectives and maintain delivery commitments.
• Identify opportunities to create value and reusable collateral for clients.

Skills

Program leadership

Client engagement

Agile development

Cross-functional collaboration

Executive communication

Education

Bachelor's degree in relevant field

MBA or Master's desirable

Job description

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-\-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC) - a collaborative ecosystem featuring state-\-of-\-the-\-art hardware and software - WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

Position Overview

World Wide Technology's Automation Practice is seeking a Client Solutions Director to play a vital role in the incubation and evolution of new automation capabilities within strategic programs for our clients. This person will focus on growth of new automation offerings through leading successful client engagements. In addition to incubation of new capabilities, this candidate will coordinate with our clients, internal development teams, engineers, technologists, project managers, engagement managers, delivery leads, business analysts and end-users to strategize and execute best-in-class solutions for our clients. A successful candidate will ensure our teams deliver customer first service of compelling new automation offerings, help identify areas of refinement of capabilities and deliver successful outcomes.

Key Responsibilities

Initial incubation, execution and adoption of new capabilities on client engagements

• Successfully lead client automation engagements leveraging newly developed high-impact capabilities
• Bring together project delivery resources and internal development teams for successful adoption and refinement of capabilities
• Refine delivery frameworks for newly created offerings that drive scale, consistency and successful client outcomes

Partner with internal delivery organization(s) to deliver successful engagements that create value for both the clients and WWT, with meaningful business outcomes

• Drive client automation engagements involving newly developed capabilities across WWT teams that may have a stake in the project
• Partner with WWT SC&E counterparts to bring the most value in helping to achieve customer goals
• Coordinate with a geographically dispersed workforce.
• Coordinate with Project Managers, Delivery Leads, Engagement Managers, External Consultants, Vendors and other WWT SME's on reporting, delivery updates etc.

Driven new offering growth and on-going customer satisfaction

• Support strategic clients globally where WWT can focus on adding value and trust to our most valuable clients
• Actively engaged in growth opportunities within client engagements and target verticals
• Advise client, delivery team and internal development teams in meeting objectives and overcoming challenges tied to projects

Lead and coach WWT teams to ensure key client deliverables are exceeding client expectations and delivery commitments

• Work with integrated lead team members to effectively communicate design, architecture, data analysis, roadmap recommendations to customers.
• Collaborate across various internal WWT teams from concept development and successful client outcomes

Identify and pursue opportunities that create additional value for clients and WWT

• Utilize industry best practices while fully understanding the client goals while educating around industry challenges
• Proactively providing solutions and ideas
• Create thought leadership collateral or deliver key presentations for internal or external audiences

Partner with sales and delivery teams to identify robust offerings that can scale both vertically and horizontally

• Bring forward industry leadership and best practice solutions
• Help create re-usable customer facing collateral

Qualifications

Education

• Bachelors (4 year) degree in a relevant field (business, engineering, MIS, etc.)
• Masters or MBA, desirable but not required

Work Experience

• 8-12 years as a Program Director or client-facing Consultant at the Manager or Sr. Manager level

Specialized Knowledge, Skills, And Abilities

• Proven track record of successful piloting new offerings and capabilities on complex client programs
• Passion for innovation and incubation
• Corporate leadership background and varied experience across different verticals.
• Leader with Executive presence
• Curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment
• Familiar with the Software Development lifecycle and an understanding of the support components, integrations and various applications
• Self-starter with outstanding organizational skills and ability to track multiple project deliverables with minimal direction
• Strong analytical and creative problem-solving skills
• Ability to make decisions and progress in the face of ambiguous and at times overlapping priorities; i.e. Managing to fixed scope and date scenarios
• Strong command of solutions for business operations, technology, processes and challenges
• Excellent estimation abilities in scoping work in a highly complex environment.
• Excellent problem solving, organizational, decision-making, written, oral and interpersonal skills.
• Highly developed communication and presentations skills with a superior ability to effectively communicate and present complex concepts and issues to leadership teams in a highly compelling, persuasive, fact-based manner.
• Highly skilled at working cross-functionally with technology, service, marketing and product teams to create, implement and evolve solutions to drive tangible, measurable client results.
• Experience with Agile development practices leading multiple teams
• Experience with project financials and understanding P&L

Working conditions (if needed)

• Travel as needed to customer sites up to 30%.

Want to learn more about Consulting Services? Check us out on our platform:

https://www.wwt.com/consulting-services

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $155,000 to $190,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

If you have any questions or concerns about this posting, please email [e-mail].