Client Solutions Director

Shoptalk; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision coverage

401K with company match

Generous PTO

Job summary

People Inc. seeks a Client Solutions Director to drive growth on a select set of healthcare accounts across Pharma, CPG, OTC and related sectors. The role emphasizes building relationships with agencies, client media and brand teams, and delivering exceptional customer experiences.

The position is hybrid in New York, NY, with in-office requirements three days per week and up to two remote days. The ideal candidate has 3+ years in account management or consultative sales within healthcare and

Qualifications

• Bachelor’s degree preferred in Business/Marketing or Communications or equivalent experience.
• Experience coordinating with multiple management levels in agencies/clients.
• Strong telephone, email, and presentation skills.
• Understanding of healthcare industry and issues.

Responsibilities

• Drive revenue growth for a focused list of healthcare accounts.
• Advance relationships with media/strategy agencies and client teams.
• Coordinate deal strategy with sales, marketing and client services to ensure campaigns run smoothly.
• Manage end-to-end account planning, execution, and launch of campaigns.
• Forecast revenue and provide performance updates to senior leadership.
• Travel approximately 20% as needed.

Skills

Account management

Consultative selling

Agency relationship building

Relationship management

Communication skills

Healthcare market knowledge

Negotiation skills

Strategic planning

Education

Bachelor’s Degree in Business/Marketing or Communications

Tools

CRM tools

Job description

Client Solutions Director

Job Summary

This is an individual contributor position accountable for driving growth on a focused list of healthcare accounts. A primary focus of the position is to advance our relationships with media/strategy agencies, client media teams, client brand teams, PR firms and healthcare creative agencies in both consumer and HCP areas. General account types include Pharma, CPG, OTC and other healthcare accounts.

Essential Job Functions

• 80% – Manage and develop revenue generation via:
  • Relationship development at all decision levels.
  • High volume market activity across assigned key healthcare accounts.
  • Meet and exceed quarterly and annual revenue goals.
  • Build, and maintain relationships with account managers, networks, and agencies.
  • Create optimization strategies for priority partnerships.
  • Identify and assess new potential partners for continued growth.
  • Work closely with management in the planning and execution of sales initiatives.
  • Oversee planning, implementation, and launch of client campaigns.
  • Ensure seamless account management by coordinating with internal teams, proactively resolving client issues, and delivering an exceptional customer experience.
• 10% – Maintain open communication with the senior executive at various stages in the sales cycle including performance updates, proposal/ projects & forecasting.
  • Forecast, track and report revenue contribution and performance with our internal tools.
  • Participation in internal business development identification, evaluation and brainstorm sessions.
• 10% – Work closely with digital and print sales teams, marketing, and client services to coordinate deal strategy, ensure seamless campaign execution, and meet or exceed client expectations.
  • All other duties as assigned.

Hybrid Location

Hybrid 3x a week - (New York, NY) In-office Expectations: This position is hybrid in-office, with the ability to work remotely for up to 2 days per week.

Minimum Qualifications and Job Requirements

Education

• Bachelor’s Degree preferred with an emphasis in Business/Marketing or Communications; or equivalent work experience.

Experience

• At least 3 years of account management and/or consultative selling expertise.
• Experience working across multiple levels of management at agencies and/or clients.
• Must possess creative, compelling, and persuasive telephone, email and presentation skills.
• A general understanding of the healthcare category and the issues surrounding healthcare.

Specific Knowledge, Skills and Abilities

• Tangible expertise in dimensional negotiating.
• A clear understanding of the differences between proactive and reactive selling.
• A preference for conceptual selling and the ability to apply creative problem-solving skills throughout a sales cycle.
• The ability to demonstrate solid networking skills and the highest level of professionalism.
• Strong critical thinking and transactional negotiation skills.
• Strategic planning and action item management.

% Travel Required (Approximate): 20%

It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing [e-mail].

The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click https://www.e-verify.gov/employees

Pay Range

Salary: New York: $80,000.00 - $100,000.00

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of People Inc's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives.

In addition, People Inc. provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.