Client Solutions Coach

Valence; United States; Remote; USD 30,000 - 60,000; Part time

Job summary

Valence recherche un Coach à temps partiel pour soutenir notre équipe Client Solutions. Vous jouerez un rôle clé en offrant des sessions de coaching adaptées aux besoins des clients, particulièrement en Asie. Requiert une expérience antérieure en coaching et une maîtrise des langues anglaise, mandarin et japonais.

Qualifications

• 3+ années d'expérience professionnelle en coaching, formation ou facilitation.
• Capacité à fournir des services aux clients dans les fuseaux horaires asiatiques.
• Fluence en anglais, mandarin et japonais requise.

Responsibilities

• Agir en tant que conseiller de confiance auprès de nos clients pour garantir qu'ils tirent de la valeur des outils.
• Organiser des sessions de coaching et de formation 1:1 avec les clients.
• Fournir du coaching utilisateur 1:1 et en groupe sur l'utilisation des outils Valence.

Skills

Coaching

Formation

Facilitation

Excellent présentation

Capacité à établir des relations

Attention aux détails

Job description

Valence has built the first-to-market AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance & support to any leader or employee. At Valence, we're not just talking about the future of work – we're actively shaping it.

The Role

This is a contract, part-time role with flexible, ad hoc hours (~10 hours per week) based in a location that can work primarily with Asian clients / time zones. This role is ideal for someone who thrives in a dynamic environment and has other clients. T You’ll play a critical role in supporting our Client Solutions team by helping deliver high-quality coaching sessions that consistently generate strong participant engagement and feedback. Through exceptional customer service and a deep understanding of our clients’ needs, you’ll help us build lasting relationships with Asia-based organizations and contribute meaningfully to our expansion in the region.

This role requires fluency in English, Mandarin and Japanese.

Why This Role Matters

Our Coaches are at the forefront of helping our clients tackle some of the most difficult culture, team, leadership and management challenges out there today.Our Coaches provide an important opportunity for our clients to understand, process, problem solve and turn their results into action, both independently and in partnership with their team.

About Valence

We're a Series A B2B SaaS company, backed by Insight Partners, that's pioneering the first generative AI leadership coach for large enterprises. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together. We've been featured in Harvard Business Review, Financial Times, TIME and our client list reads like a Who's Who of global business, including Coca-Cola, Nestlé, General Mills, ServiceNow, AstraZeneca, Prudential, Citi, CVS and Bristol Myers Squibb.

What You'll Do

• Act as a trusted advisor with our clients to ensure they derive value from the tools through their individual and team usage.
• Run user coaching and training sessions 1:1 with clients (Managers, Team Leads, HRBPs etc) to ensure they understand how to use the tool and derive insights from result reports.
• Provide 1:1 and group user coaching to clients (Manager, Team Members) on how best to use the core Valence tools.

See an example reporthereto get a sense of the kind of tool you'd be supporting managers and HRBPs to walk through in these 1:1 sessions What We’re Looking For

• 3+ years of professional experience in coaching, training, or facilitation strongly preferred
• The ability to service clients in Asian time zones
• Fluency in English, Mandarin and Japanese required
• High velocity execution skills with natural attention to detail
• Excellent presentation and virtual facilitation skills
• Ability to build rapport quickly and maintain professional relationships virtually
• Self-motivated, adaptable, and resilient with a desire to exceed expectations
• Comfortable working independently across time zones
• Willingness to take feedback and iterate

Diversity Equity and Inclusion

We are committed to fostering a diverse and inclusive environment where our team members, vendors, contractors and beyond feel valued and supported. We know that our commitment to inclusion and belonging enables us to do our best work overall. We strongly encourage applications from candidates of all backgrounds regardless of race, gender, sexual orientation, marital status, age, citizenship, disability, and national origin. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process. Questions can be directed to Allison, People Lead at [e-mail]