Client Solutions Associate - Boston, MA (February 2027)

FactSet Research Systems Inc.; Boston, Northern (MA, KY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

6-month foundational training

Career progression

Team events

Job summary

FactSet Research Systems Inc. is seeking a Client Solutions Associate in the Boston, MA area. You will build deep client relationships, understand client workflows, and promote adoption of FactSet products through tailored workflows and training.

This role combines finance knowledge with technology and requires strong communication skills and a client-centric mindset. The position includes a 6-month foundational training program, opportunities for career progression, and a collaborative,

Qualifications

• Interest in Finance/FinTech and client-centered mindset.
• Ability to learn new technology and adapt quickly.
• Strong verbal and written communication skills.

Responsibilities

• Build client relationships with leaders in the financial industry and understand their workflows.
• Provide solutions using FactSet products and support applications with custom models and automated processes.
• Plan and lead product training in client offices and at training seminars.

Skills

Client facing

Excel

Verbal/written comms

Team collaboration

Education

Bachelor's degree

Tools

MS Office/Excel

Job description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations. FactSet creates flexible, open data and software solutions for over 170,000 investment professionals around the world, providing instant anytime, anywhere access to financial data and analytics that investors use to make key investment decisions. As a globally inclusive community unified by the FactSet spirit of going above and beyond for each other, we enable our people to bring their whole selves to work and to join in, be heard, contribute, and grow. **Your Impact:**Client Solutions Associates are core to FactSet's value proposition and important to promoting product usage and adoption and reducing client cancellations. You will build deep client relationships by developing client-focused processes and solutions, promote high user adoption by implementing product-based workflows, and ensure smooth user onboarding by providing necessary training. Associates gather intelligent product feedback and act as an advocate on behalf of the clients for Product Development. Through exceptional service, you become a trusted advisor on FactSet to your clients and work to uphold FactSet's reputation of providing world-class client support. **What You’ll Do:**Through one-on-one contact with clients, you will form personal relationships with leaders in the financial industry, come to understand their workflows and develop creative ways to improve their research and analysis. Upon completion of training, you will combine an understanding of the FactSet system with knowledge of finance and technology to: * Partner with clients to understand their business and investment processes and provide solutions using FactSet products* Provide support for FactSet applications and create custom FactSet models, screens, and automated processes* Plan and lead product training in client offices and at training seminars Client Solutions Associates become versatile businesspeople as they expand their knowledge of the financial markets and work with multiple clients. They do not provide financial advice, nor do they perform management consulting functions. **What We’re Looking For:** Client Solutions Associates have a strong interest in Finance and/or FinTech, a client-centric mindset, and a desire to collaborate across teams to create unique and innovative solutions.Other Experience:* Experience or desire to be client-facing in a support role* Proficiency in learning and using new technology* Exceptional verbal and written communication skills* Ability to build relationships and work on teams* Strong analytical and problem-solving abilities* Strong knowledge of Microsoft Office with Excel skills* Bachelor’s Degree Conferred by January of 2027* For U.S. locations, must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future **What’s In It For You:*** The opportunity to join a growing firm with a proven track record of success for over 40 years, made up of thoughtful, creative minds that value collaboration and welcome your new ideas to the table* A 6-month long foundational training program that equips you with a strong understanding of FactSet’s business and its clients, and facilitates a long-term career path with FactSet* As a member of our client-facing team, you’ll experience the autonomy and trust needed to make your mark, contribute to the success of our clients, and have a direct impact on FactSet’s business* Career progression planning and a focus on professional development, complete with dedicated time each month for online learning seminars, and networking* A social community dedicated to volunteerism, intramural sports, and team-building events* Business resource groups designed to cultivate an inclusive environment for all Learn more about our benefits here. The budgeted annual amount range for this position is $70,000 - $75,000. Company Overview:FactSet Research Systems Inc. is a global provider of integrated financial information, analytical applications and industry-leading services for the investment and corporate communities. As a publicly traded company (NYSE:FDS | NASDAQ:FDS) recently added to the S&P 500 index, FactSet delivers superior content, analytics, and flexible technology to help more than 170,000 users see and seize opportunity sooner. For over 40 years, the company has served financial professionals, which include portfolio managers, investment research professionals, investment bankers, risk and performance analysts, wealth advisors and corporate clients. FactSet gives our clients the edge to outperform with informed insights, workflow solutions across the portfolio lifecycle, and industry-leading support from dedicated specialists. *At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify.*