Client Solution Specialist

PNC Financial Services; United States; Remote; USD 40,000 - 73,000; Full time

Job summary

A leading financial services company is seeking a Mortgage Home Equity Client Solution Specialist. This remote position involves providing sales and service support for client relationships, ensuring compliance, and managing client information. Successful candidates will need an associates degree and strong customer service skills. Comprehensive benefits are included.

Benefits

Medical/prescription drug coverage

401(k) with company match

Paid time off

Wellness program with incentives

Responsibilities

• Provides sales, service, and execution support for client relationships.
• Gathers required documentation and ensures compliance with regulations.
• Acts as a point of contact for clients and service partners.
• Initiates and verifies client details in relevant systems.
• May perform general administrative support.

Skills

Customer Focus

Risk Management

Education

Associates

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Mortgage Home Lending Center Home Equity Client Solution Specialist within PNC's Home Lending Center organization, you will be based remotely.

This position may not be available in all geographic locations.

PNC will not provide sponsorship for employment Visas or participate in STEM OPT for this position.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides sales, service and execution support for new and ongoing client relationships.
• Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy. Performs common processing and ensures compliance with standard regulations and processes. May administer implementation plans.
• Acts as a point of contact for clients, client teams or service partners and may act as an escalation point for client implementation and servicing issues.
• Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.
• May perform general administrative support.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Education

Associates

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $40,500.00 – $72,150.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 09/29/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides paid time off: maternity/parental leave; up to 11 paid holidays each year; 8 occasional absence days each year; 15 to 25 vacation days depending on career level; and years of service.

To learn more about these and other programs, including benefits for full-time and part-time employees, see the Your PNC Total Rewards program information.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email with the subject line containing “accommodation request” and include your name, the job ID, and your preferred method of contact in the body of the email. Applicants may also call 877-968-7762 for accommodation assistance. All information provided will be kept confidential and used only to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the SAFE Act and/or FINRA, which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.