Client Solution Engineer

Artech Information System LLC; Seattle (WA); On-site; USD 85,000 - 110,000; Full time

Job summary

An IT staffing company based in the United States is seeking a Client Solution Engineer to play a crucial role in consulting engagements. The ideal candidate will be skilled in various aspects of technical projects, able to assist in requirements gathering, and demonstrate exceptional communication skills. Responsibilities include configuring accounts, assisting in unit testing, drafting customer specifications, and documenting implementations. Familiarity with RESTful APIs and Linux systems is essential, along with a passion for design and detail.

Qualifications

• Understanding REST, Web Services, and relevant design patterns.
• Familiarity with Linux operating system at an intermediate level.
• A passion for design and a drive to get the details right.

Responsibilities

• Configure accounts in MPX to function for customer workflow.
• Assist in writing customer specifications for content ingest and custom workflows.
• Identify common components to build into our client implementation.
• Craft professional emails to communicate issues and updates on progress.
• Document designs and review them with both internal and external teams.

Skills

Technical consulting

Communication

Troubleshooting

RESTful APIs

Agile methodologies

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Summary:

• Client Solution Engineers play a crucial role in our consulting engagements. Responsibilities range from a wide variety of tasks. A CSE must be skilled in every aspect of a project in which they are involved while still staying abreast to bleeding edge technologies.
• CSE's meet with customers (in person or remotely) to assist in requirements gathering and technical discussions, while providing suggestions on how to best integrate/optimize the workflow using thePlatform's services.
• The ability to identify a technical gap is essential and providing best-practice approaches to these gaps is highly desired. Exceptional verbal and written communication is a must.

Responsibilities:
Implementation

• Configure accounts in MPX. Wire up to function for customer workflow.
• Proof of concepts/mockups. Exhibit requirements through base implementations using the Platform's product offerings to demo capabilities to customers in order to build technical confidence
• Assist in unit testing, on-site installations, performance tests, configuration etc.
• Identify common components to build into our client implementation.
• Identify and propose ideas for new components and refactoring of core feature
• Assist in the design and implementation of components and solutions for customer-specific professional services agreements.

Customer Interaction

• Assist in writing customer specifications for content ingest and custom workflows.
• Craft professional emails to communicate issues, an update on progress and provide technical consulting.
• Respond quickly to critical customer problems.
• Support trials, proof of concepts, and customer investigations of the Platform's core products.

Development

• Ability to write scripts or services (language agnostic) to assist in implementation of products
• Provide overviews and documentation to customers for API usage and considerations.
• Write scripts to troubleshoot product services.
• Experience with RESTful APIs and CRUD operations.

Troubleshooting

• Enterprise-level service deployment and general Linux management.

Documentation

• Document designs and review them with the both internal and external teams.
• Create, maintain, and document specific customer implementations (Lab, trial accounts, etc.).
• Configuration management- Track different configurations and add to source control.
• Write customer and project artifacts and manage different specifications in confluence
• Actively participate in the direction of the Platform's products and architecture by providing consistent feedback on core components 'from the field'.

Requirements

• Past experiences working under a consulting firm or in a consulting capacity highly desired, but not required.
• Understanding REST, Web Services, and relevant design patterns.
• Familiarity with Linux operating system at an intermediate level
• Familiarity with Agile software development methodologies.
• Strong troubleshooting, problem-solving skills, creativity and resourcefulness.
• An aptitude for coming up with a diverse hypothesis for testing theories.
• A passion for design and a drive to get the details right.