Client Skills Training & Practice Management - Designer and Facilitator AWM Analyst Program - V[...]

JPMorganChase; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

JPMorganChase is seeking a Design & Facilitator (AWM Analyst Program) at Vice President level to lead client skills programs for early careers in Global Private Bank. You will design and deliver learning experiences, translate priorities into practical tools, and facilitate sessions with Analysts and Advisors.

You will partner with Private Bank leadership and HR to close skills gaps, own programs end-to-end, and refine content based on outcomes. Occasional travel required.

Qualifications

• 2+ years in learning design and facilitation, coaching, or client-facing advisory roles.
• Strong executive-level communication and facilitation skills.
• Curiosity and continuous-improvement mindset with ability to codify best practices.
• Proactive, initiative-driven, and analytical problem-solver.
• Team player with ability to collaborate across groups.

Responsibilities

• Design and deliver Client Skills Programs that directly support AWM Analyst and Private Bank Associate effectiveness in real client situations
• Translate business priorities and Analyst and Advisor best practices into practical, teachable learning experiences, tools, and frameworks used in the field.
• Facilitate high-energy, high-credibility sessions for Analysts and Associates
• Partner with Private Bank leadership, Business Management, and HR to identify skills gaps and design solutions that move performance
• Own programs end-to-end from concept and design through facilitation, iteration, and impact assessment.
• Continuously refine content based on feedback, outcomes, and evolving business needs.
• Ability to design learning for scale using digital and AI-enabled modalities, and to partner effectively with Product/Technology teams to bring solutions to life and periodic travel to support programs.

Skills

Facilitation presence

Executive communication

Client-facing advisory

Team collaboration

Continuous improvement

Job description

Job Description

The Client Skills Training & Practice Management Team creates engaging training programs and impactful experiences to empower our AWM Analysts, Global Private Bank Advisors, and Sales Managers. Our programs provide knowledge, skills, behaviors, and insights that strengthen business results.

Job Summary

As a Client Skills Training & Practice Management - Design & Facilitator (AWM Analyst Program) - Vice President on the Client Skills Training Private Bank Design and Practice Management team you will focus exclusively on early careers and will specialize in programs and experiences specific to the Global AWM Analyst and Private Bank Associate population.

Key Responsibilities

• Design and deliver Client Skills Programs that directly support AWM Analyst and Private Bank Associate effectiveness in real client situations
• Translate business priorities and Analyst and Advisor best practices into practical, teachable learning experiences, tools, and frameworks used in the field.
• Facilitate high-energy, high-credibility sessions for Analysts and Associates
• Partner with Private Bank leadership, Business Management, and HR to identify skills gaps and design solutions that move performance
• Own programs end-to-end from concept and design through facilitation, iteration, and impact assessment.
• Continuously refine content based on feedback, outcomes, and evolving business needs.
• Ability to design learning for scale using digital and AI-enabled modalities, and to partner effectively with Product/Technology teams to bring solutions to life and periodic travel to support programs.

Required Qualifications, Capabilities, And Skills

• 2+ years of experience in learning design and facilitation, coaching, consulting, or a client-facing advisory role.
• Strong facilitation presence and executive-ready communication skills, with the ability to tailor messages to different audiences.
• Intellectual curiosity and a continuous-improvement mindset, with the ability to identify, codify, and scale best practices that drive success.
• Proactive, takes initiative, and applies critical thinking to solve problems.
• Strong team player who collaborates effectively across groups.

Preferred Qualifications, Capabilities, And Skills

• Experience in financial services, ideally wealth management or private banking, or another performance-driven client-facing environment.
• Demonstrated ability to design learning that drives observable behavior change in real client situations, not just knowledge transfer.
• Experience influencing and advising senior business leaders and stakeholders to align on priorities and drive adoption.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.