Client Services Tech 2

RXinsider LTD.; Signal Hill (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Pace Analytical is seeking a Shipping and Receiving Specialist to handle samples, processing, and administration in a fast-paced lab environment. Responsibilities include receiving, storage, shipping, and data entry; ensuring compliance with policies and safety guidelines.

The ideal candidate has a high school diploma and 3 years of related experience, strong communication, and the ability to work as part of a team.

Qualifications

• High school diploma or equivalent AND three (3) years of sample, material, or lab administration or related experience; OR an equivalent combination of education, training, and experience.
• Valid Driver's License is often required.
• Ability to learn organizational policies on sample, equipment, and shipping/receiving administration.
• Good communication and ability to work as part of a team.

Responsibilities

• Provides a variety of services using warehouse and lab support knowledge covering multiple areas of sample administration, including receiving, scanning, storage, preparation, shipping, and disposal; samples involve more complex administration.
• Reviews, completes, and processes various standard types of logs, documents, databases, and related materials and information.
• Picks up, transports, and delivers samples, documents, materials, and other items as needed.
• Cleans, maintains, and stocks supplies, tools, paperwork, and related items; disposes of materials and samples using well-established guidelines and instructions.
• Assists with ensuring compliance with applicable laws, rules, and regulations; receives guidance and direction or escalates when required.

Skills

Sample administration

Shipping/receiving

Database maintenance

Safe driving

Team collaboration

Communication

Education

High school diploma or equivalent

Tools

MS Office

Database software

Job description

SUMMARY

Responsible for shipping and receiving, processing, and administration of samples, which involve knowledge on intermediate to complex lab and administration policies, programs, and practices while completing appropriate forms, documents, and databases. These roles can provide a variety of services in the maintaining of information, shipping, receiving, samples and materials, and related areas.

ESSENTIAL FUNCTIONS

• Provides a variety of services using warehouse and lab support knowledge covering multiple areas of sample administration, including receiving, scanning, storage, preparation, shipping, and disposal; samples involve more complex administration.
• Reviews, completes, and processes various standard types of logs, documents, databases, and related materials and information.
• Picks up, transports, and delivers samples, documents, materials, and other items as needed.
• Cleans, maintains, and stocks supplies, tools, paperwork, and related items; disposes of materials and samples using well-established guidelines and instructions.
• Determines short-holds and rush samples and prioritizes based project requirements.
• Provides intermediate to complex support in the application and assistance to staff and management regarding sample, equipment, and shipping/receiving administration policies, programs, and practices.
• Provides various support in researching issues and developing recommendations to resolve project and customer issues.
• Assists in the review and implementation of sampling, equipment, and shipping/receiving administration policies, practices, and programs to meet organizational, operations, and management needs.
• Assists with ensuring compliance with applicable laws, rules, and regulations; receives guidance and direction or escalates when required.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS

Education and Experience

High school diploma or equivalent AND three (3) years of sample, material, or lab administration or related experience; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations:

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

• Valid Driver's License is often required.

Required Knowledge and Skills

Required Knowledge:

• Intermediate to complex principles, practices, and techniques of sample and lab administration.
• Intermediate to complex principles, practices, and techniques of shipping and receiving.
• Working with the daily administration and oversight of sample programs, policies, and procedures.
• Safe driving principles and practices.
• Intermediate to complex methods to resolve sample administrative or technical problems, questions, and concerns.
• Ability to learn standard applicable organizational policies and procedures on sample, equipment, and shipping/receiving administration.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Performing intermediate to complex sample, equipment, and shipping/receiving administration duties in a variety of assigned areas.
• Providing standard support within varied sampling and shipping/receiving functions.
• Serving as a team member working with customers and projects.
• Safely operating a motor vehicle
• Operating in both a team and individual contributor environment.
• Interpreting, applying, and explaining organizational policies and procedures.
• Maintaining databases, forms, documents, and related informati0n.
• Using initiative and judgment within established department policies and procedures.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to groups and peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.