Client Services Tech 1

Pace Labs; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Pace Labs in Phoenix is seeking a Client Services Technician to join our environmental testing team. You will assemble client sample kits, generate shipping labels, and manage outbound packages to ensure on-time delivery while maintaining accurate documentation.

You will drive to client offices to collect samples, unpack coolers, and help keep the lab and office clean. We provide training and growth opportunities within our mission to protect communities and the environment.

Qualifications

• Excellent customer service skills and communication.
• Experience in shipping, receiving, or warehouse operations preferred.
• Experience in a laboratory or environmental testing setting is a plus.
• Able to work in lab/office/warehouse environments and wear PPE as required.

Responsibilities

• Assemble client sample kits according to guidelines.
• Create shipping labels and manage outbound packages for on-time delivery.
• Maintain and stock supplies to meet client kit demands.
• Keep work area clean and organized; assist with office cleaning.
• Drive to client offices and job sites to pick up samples and drop off supplies.
• Unload/receive client samples with proper documentation; unpack/repack coolers for shipment.

Skills

Customer service

Shipping/Receiving

Warehouse experience

Valid driver's license

Safety awareness

Education

High school diploma or equivalent

Job description

Shift:Monday - Friday, 9:00 AM - 6:00 PMAre you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.Client Services Technician (Sample Receiving/Kit Building)Compensation: $17.00 per hourHours: Monday - Friday, 9:00 AM - 5:30 PMThe salary for this position reflects a variety of factors. Compensation will be determined based on the candidate’s geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.Make an Impact. Build a Career.At Pace, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. Since 1978, we’ve continued developing innovative practices that drive sustainability and empower our partners with accurate quality data at every critical moment and milestone.That's why we need you - your curiosity, your talents, and your drive - to help us advance this important work, and your career.We’re seeking curious, motivated individuals who are passionate about protecting our environment and the communities we serve. If you’re looking to develop your skills, contribute to meaningful scientific work, and build a long-term career in environmental science, Pace could be the perfect place for you.Find Your Place at PaceJoin us as a Client Services Technician, where you'll put your love of science to work in the sample receiving department of our environmental testing laboratory. You'll receive all the training you need to successfully take on this role and continue building an exciting laboratory sciences career at Pace.What You’ll DoAssemble client sample kits according to guidelines and instructions.Create shipping labels using our shipping software and manage outbound packages to ensure on-time deliveryMaintain and stock supplies to meet client sample kit demands.Keep work area clean and organized.Assist with cleaning and maintaining the office.Drive to client offices and job sites to pick up samples and drop off supplies.Unload and receive client samples while maintaining appropriate documentation.Unpack and repack coolers for shipment to other labs.Must be comfortable operating a company vehicle equipped with GPS/telematics tracking and inward- and outward-facing safety cameras (no audio recording).What You’ll BringHigh school diploma or equivalentValid driver's license and clean driving recordExcellent customer service skills with a strong preference towards candidates with previous customer service, shipping, or warehouse experience.Experience in a laboratory or environmental testing setting is preferred but not required. We’ll train you!Ability to perform work in a lab or office/warehouse setting, remain standing for long periods, work around strong odors, and wear required PPE (lab coat, safety glasses, gloves — all provided by Pace)Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.BenefitsWhen you join Pace, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.Equal Opportunity EmployerPace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.