Client Services Support

Pace® Analytical Services; Woodcliff Lake (NJ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Job summary

Pace® Analytical Services is hiring a Client Services Support associate in Woodcliff Lake, NJ. The role focuses on shipping, cooler management, and client support, with training provided to grow in a lab sciences career.

You will handle high-volume order processing, use basic shipping tech, and coordinate with internal teams while maintaining an organized workspace in a fast-paced lab environment.

Qualifications

• Proven ability to manage high-volume shipping workflows.
• Strong attention to detail and organization.
• Excellent professional communication with clients and couriers.
• Ability to follow routing guidance and seek help when needed.

Responsibilities

• Process orders in LIMS and generate accurate paperwork and labels.
• Prepare and ship high volumes of coolers and packages using FedEx.
• Create shipping labels and track packages using basic systems.
• Interact professionally with clients and coordinate with internal teams.
• Review information to determine correct Pace laboratory destination.
• Sanitize and reuse coolers to prevent cross-contamination.
• Assist with receiving, organizing, and restocking supplies.
• Maintain a clean, safe work area and follow shipping guidelines.

Skills

Basic computer skills

Shipping systems familiarity

Attention to detail

Professional client communication

Multitasking & time management

Punctuality & reliability

Stand for extended periods

Lift up to 50 lbs

Education

High school diploma or equivalent

Job description

Monday through Friday, 12-8:30 PM

Monday through Friday, 9:30 AM - 6:00 PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Compensation: $18.00 per hour

Hours

Two (2) Schedules are currently available:

• Monday through Friday, 12:00 PM - 8:30 PM
• Monday through Friday, 9:30 AM - 6:00 PM

The salary for this position reflects a variety of factors. Compensation will be determined based on the candidate’s geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.

Make an impact. Build a career.

At Pace®, we’re committed to continuously moving science forward; to innovate and advance sustainable practices that improve the health and safety of our communities and lives. Ask any of us, and you’ll hear the same thing repeated again and again: we work here because what we do positively impacts the world.

If you’re curious, driven and inspired by the idea of doing important work with real-world impact, there’s no better place to build your career.

Find your place at Pace®

Join us as a Client Services Support, where you’ll put your love of science to work as part of our environmental testing lab. You’ll receive all the training you need to successfully take on your new role and grow an exciting laboratory sciences career at Pace®.

Position Overview

We are seeking a reliable and detail-oriented individual to join our team as Client Services Support. This role plays a key part in sample shipping, cooler management, client support, and maintaining an organized and efficient workspace. The ideal candidate will be comfortable handling a high volume of outbound orders, working with basic shipping technology, communicating with clients and internal teams, and performing physical tasks in a fast-paced environment.

Key Responsibilities

• Order Processing: Build customer orders based on information provided in Laboratory Information Management System (LIMS). Generate and review corresponding paperwork and labels, ensuring they are accurately applied to a variety of bottle ware. Verify that all bottle ware, labels, and packing materials match the project requirements before orders are prepared for shipment.
• High-Volume Shipping: Prepare and ship a large volume of coolers and packages using FedEx, ensuring shipments are completed accurately, securely, and on schedule.
• Shipping Labels and Technology: Use FedEx, and other basic systems to create shipping labels, track packages and verify delivery and order information
• Client Service: Interact professionally with clients during sample drop-offs, pickups, and shipping-related communications; ask appropriate questions and coordinate with internal teams when additional information is needed.
• Sample Receiving: Review available information, or chain of custodies to determine the appropriate Pace laboratory for testing and ensure samples are shipped or couriered to the correct destination.
• Cooler Cleaning and Cross-Contamination Prevention: Receive and sanitize coolers returned through FedEx, couriers, and clients to ensure coolers are ready for reuse.
• Stock and Supply Support: Assist with receiving, organizing, and restocking supplies, coolers, packing materials, and other department inventory.
• Safety and Organization: Maintain a clean, organized, and safe work area and follow company procedures, safety guidelines, and applicable shipping requirements at all times.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Skills & Qualifications

• High school diploma or equivalent preferred.
• Basic computer skills and familiarity with shipping systems
• Strong attention to detail and organizational skills, particularly when handling high volume of coolers and information
• Ability to communicate professionally with clients, couriers, and internal teams and provide responsive customer service.
• Ability to review project or sample information, follow routing guidance, and determine when to ask for assistance to ensure samples reach the correct laboratory.
• Strong multitasking and time-management skills with the ability to prioritize time-sensitive tasks and work efficiently in a fast-paced environment.
• Reliable, punctual, detail-oriented, and able to work independently as well as collaboratively with a team.
• Ability to stand for extended periods and regularly lift, carry, move, and handle coolers, boxes, and supplies weighing up to 50 lbs.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.