Client Services Supervisor

SPS; Denver (CO); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses

Paid time off

401k with matching

Medical benefits

Dental benefits

Job summary

SPS is seeking a on-site Supervisor with leadership experience to manage daily service delivery at our Denver location. The role centers on coaching staff, scheduling, and ensuring adherence to SPS policies while acting as the main client contact with the Client Service Manager.

Responsibilities include performance management, staff development, and reporting. Local travel up to 25% may be required. Strong communication and integrity are essential.

Qualifications

• 3–5+ years of supervisory or leadership experience, preferably in a similar operational environment.
• Overseeing 5–10 employees.
• Ability to interact effectively with C‑level executives.
• Strong selling skills.
• Industry related experience a plus.
• Diploma or higher education preferred.

Responsibilities

• Schedule staff and ensure on-site operations meet client SLAs.
• Coach and develop staff; manage performance.
• Primary daily client contact on-site in coordination with Client Service Manager.
• Attend meetings and lead projects to improve operations and quality.
• Report escalations to Client Service Manager.

Skills

Leadership experience

Client satisfaction

Interpersonal skills

English communication

Customer service

Time management

Professional appearance

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

Job description

Denver, CO 80202

On site

SPS Global is seeking candidates with supervisory or leadership experience in a similar operational environment. The position is responsible for daily service delivery, coaching, scheduling, performance management, employee development. and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required.

Reports to: Client Service Manager

What You’ll Do

• Extremely good attendance and punctuality on-site is essential for this role.
• Ensuring scheduling of staff is accurate and meets clients' needs
• Ensuring sites are up and running per the service level agreement with our client, focused on retail
• In-depth understanding of staff's standard operating procedures
• Light training/coaching of staff
• Consistent and professional verbal and written communication
• Precise and concise communications to staff and manager
• Professional development and performance discussions with staff
• Regularly attend meetings and taking on projects to expand and improve the quality of operations
• Reporting all escalations out of scope to the client service manager

Competencies

• Results-oriented
• Driven by client satisfaction.
• Strong integrity, solid business ethics.
• Excellent presentation and interpersonal skills.
• Excellent English written and oral communication skills.
• Expert in customer service skills, professional attitude and appearance.
• Good organizational skills.

What We’re Looking For

Required

• High School Diploma (or equivalent) required. Bachelor’s Degree or higher preferred.
• 3–5+ years of supervisory or leadership experience, preferably in a similar operational environment
• Previous management/ supervisor experience overseeing 5-10 employees.
• Ability to build business relationships and interact effectively with "C" level executives.
• Solid understanding of selling skills.
• Exceptional computer skills.
• Industry related experience a plus.
• Driven by client satisfaction, with proven track record of diplomacy and ownership.
• Strong integrity, solid business ethics.
• Strong team approach to account management.

Physical Demands

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Physically able to talk on the phone and input data simultaneously.
• Ability to lift or move 40 lbs. or greater frequently.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel

Some local travel is required for this position. Approximately up to 25%.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status

This posting is for an existing vacancy.

Pay Range

$23.75 - $24.50 USD

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

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