Client Services Specialist - Part Time

Citizens Bank; Johnston (RI); On-site; USD 35,000 - 50,000; Part time

Job summary

A leading bank is seeking a Commercial Operations Specialist to enhance customer service and streamline solutions for recurring issues. The ideal candidate will possess strong problem-solving and communication skills, able to work independently in a dynamic environment. This part-time position requires extensive experience in customer service, particularly within the banking industry.

Qualifications

• 5 years of customer service and call center experience; banking experience preferred.
• Excellent phone communication and listening skills.
• Ability to multi-task and work independently in a fast-paced environment.

Responsibilities

• Serve Cash management, ACH, and Commercial Card customers via requests received by phone, chat, or email.
• Diagnose, prioritize, and resolve technical, system, or procedural issues.
• Advise management of impending problems to meet service standards.

Skills

Communication

Time Management

Problem Solving

Analytical Skills

Education

High School diploma (GED equivalent)

Bachelor’s degree (preferred)

Job description

Description

As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialists will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.

You will also be responsible for (but not limited to):

• Serving Cash management, ACH, and Commercial Card customers via requests received by telephone, chat, or email.
• Researching and training clients on all products offered.
• Independently servicing both internal and external customers on a wide variety of Commercial Card, ACH, and cash management products, services, and technical issues through all incoming channels.
• Diagnosing, prioritizing, resolving, and/or escalating all technical, system, or procedural issues.
• Partnering with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
• Proactively advising management of impending problems or obstacles to meeting service standards.

Qualifications:

Candidates must possess excellent verbal/written, time management, ability to multitask, and interpersonal skills. The candidate must be goal-driven with a desire to meet productivity goals, including day-to-day business needs, with advanced problem-solving skills and the ability to negotiate through difficult situations.

• 5 years of customer service and call center experience; banking experience preferred.
• Excellent phone communication and listening skills.
• Ability to prioritize and manage daily workload.
• Ability to multi-task and work independently in a fast-paced environment.
• Computer proficiency and acumen.
• Self-motivated attitude with a desire to succeed.
• Analytical skills and the ability to recognize trends, exercising considerable independent judgment and attention to detail.

Education:

High School diploma (GED equivalent), bachelor’s degree preferred.

Hours and Work Schedule:

Hours per week: 20

Work schedule: Monday through Friday 11:30 am - 3:30 pm (including all holidays; working days are subject to change), with Saturday and Sunday off.

Same posting description for internal and external candidates.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or record of a disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, reproductive health decisions, race, religion, sex, sexual orientation, or any other protected category. We are committed to fostering an inclusive culture where everyone is treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance, and capability.