Client Services Specialist I/II

County of Del Norte, CA; Crescent City (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

County of Del Norte, CA is hiring a Client Services Specialist I/II in Crescent City, CA. The role supports DHHS Public Health with outreach, referrals, and case management, including transportation and data entry, within a mission to serve vulnerable populations.

Closer to home, bilingual skills are valued for Public Health tasks. The position emphasizes collaboration with clinical and support staff, documentation in electronic records, and adherence to department guidelines.

Qualifications

• High school diploma or GED with related outreach or customer service experience preferred.
• Public health setting experience and bilingual abilities (English/Spanish or Hmong) preferred for Public Health assignments.

Responsibilities

• Establish trusting relationships with clients and their families; provide general support and encouragement.
• Participate in required training programs.
• Provide ongoing communication about client progress and status.
• Coordinate referrals to other agencies and services.
• Enter and retrieve information in computer systems and generate reports.
• Provide transportation for appointments, interviews, and court hearings.
• Write chart notes in accordance with professional standards and filing policies.
• Assist clients in daily living activities and access to health resources.

Skills

Outreach

Referral services

Case management

Data entry

Communication

Transportation

Chart notes

Advocacy

Education

High school diploma or GED

Tools

Electronic Health Record

Job description

Client Services Specialist I/II in Crescent City, CA

County of Del Norte, CA

Location

Crescent City, CA

Full Time

Job Number

25-00387

Health & Human Services

Division

Public Health

10/08/2026

Closing Date

10/22/2026 at 5:00 PM Pacific Time (US & Canada); Tijuana

This recruitment will establish a list of candidates to be used in filling the vacancy as well as an eligibility list that may be used for future vacancies or temporary help for up to one (1) year.

Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. Resumes are encouraged, but will not be accepted in lieu of required application materials. Applications which are incomplete as of the final date to apply will be eliminated from consideration. Candidates who meet all the minimum qualifications may be invited to an oral interview.

Description

Level I: $1,720.44 - $1,896.78

Level II: $1,899.05 - $2,093.70

*Current County employees may be eligible for a higher step placement per the Memorandum of Understanding (MOU).

The County of Del Norte Health and Human Services Department, Public Health Branch, is seeking a qualified candidate for the position of Client Services Specialist I/II. This position is classified as full-time. Under direct supervision performs a variety of routine to complex work in Department of Health & Human Services (DHHS) programs and related administrative functions. Duties listed below may vary depending on program placement. Provide outreach, and referral services within the community; may perform case management; tracks and monitors client needs through interactive interviews and fact gathering to ensure compliance with the program guidelines and regulations.

Detailed Work Activities

Essential job duties may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Establish trusting relationships with clients and their families while providing general support and encouragement.
• Participate in required training programs.
• Provide consistent communication about the individual client’s progress to evaluate client status.
• Work collaboratively, participate in case conferencing to provide consultation and make recommendations
• Compose and prepare correspondence in accordance with department policy.
• Enter and retrieve information into a computer terminal; use the computer system to retrieve a variety of daily, monthly and yearly reports.
• Provide transportation for appointments, interviews, court hearings, etc.
• Completes special projects as directed by the supervisor or program manager including data collection and data entry.
• Facilitate communication and coordinate services between providers and the client.
• Work collaboratively with other clinical and support staff to meet the needs of clients and families.
• Document client care management information in the Electronic Health Record and other software within agency timeliness standards.
• Visit public parks, homeless camps, community locations, and client homes in order to contact individuals to help engage them into services, while developing relationships with shelters and other community programs that provide direct support services to homeless persons.
• Advocate on behalf of clients; act as a liaison to link clients with community services/agencies, peer support groups, legal system, financial agencies, schools, families, housing, etc. by interviewing and assessing client’s needs, making referrals, providing supportive assistance and assisting the client in negotiating and securing placement with services.
• Monitor service delivery and help identify gaps in service delivery.
• Write chart notes in accordance with professional standards, state regulations and department protocol, and ensure proper filing either by filing or submitting to the proper area for filing.
• Provides back up clerical support in ensuring client files are maintained; that department mail, faxes, and client records are distributed and filed according to department policy. In addition, perform other reception activities; answer phones; respond to inquiries; provide information to the public and other agencies.
• Assist clients in daily living activities which may include personal care services.
• Assist in the safeguarding of client assets/belongings.
• Provide ongoing follow-up, basic motivational interviewing, and goal setting with clients and families.
• Assist clients in utilizing health and social resources, including scheduling appointments, assisting with completion of applications for eligible programs, and transportation to appointments.
• Performs related duties as required or assigned

Minimum Qualifications

Any combination of education, training and experience which would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge and abilities would be:

Client Services Specialist I:

Pattern 1: High school diploma or GED equivalent and one (1) year of varied community outreach or customer service experience which involves frequent public contact.

OR

Pattern 2: High school diploma or GED equivalent and six (6) months of experience working in a social service, mental health, substance use disorder or public health setting.

If assigned to Public Health: Written and oral fluency in English and Spanish or Hmong is preferred.

Client Services Specialist II:

Pattern 1: A minimum of one (1) year of experience as a Client Services Specialist I.

OR

Pattern 2: Two (2) years of experience working in a social service, mental health, substance use disorder or public health setting.

If assigned to Public Health: Written and oral fluency in English and Spanish or Hmong is preferred.

Special Requirements: Must possess and maintain a valid Driver’s license.

All County of Del Norte employees are designated Disaster Service Workers through State law (California Government Code Section 3100-3109). Employment with the County of Del Norte requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Work related training as assigned, and to return to work as ordered in the event of an emergency.

Knowledge, Skills and Abilities

Job Requirements:

Knowledge of:

• Basic understanding of the needs, problems, attitudes, and behaviors of clients served by the agency in the local community.
• Basic knowledge of community resources including social, educational, legal and employment services.
• Knowledge of conducting education and presenting training.
• Community resources and programs that address the needs of clients served.
• Local barriers to healthcare and social services that may be encountered by clients of different backgrounds.
• Environmental, social, economic, cultural, and other issues and recent developments impacting the health of individuals and the community.

Ability to:

• Understand and accept differences in human behavior and promote cultural competency in serving vulnerable populations.
• Read, interpret, and follow departmental policies and procedures.
• Operate standard office equipment.
• Establish and maintain effective working relationships with fellow workers, outside agencies and/or the general public.
• Organize workload, set priorities, meet deadlines and follow up assignments with minimum of direction.
• Work a flexible schedule, which may include working outside of business hours.
• Demonstrate sensitivity to and understanding of historically minoritized populations and participate in professional development activities to increase cultural competency and health equity practices.
• Provide information to the public on services offered.
• Coordinate referrals to other agencies.
• Write clear and concise chart notes in accordance with professional standards, state regulations and department protocol.
• Analyze crisis situations and report promptly.
• Communicate medical information to healthcare professionals and care coordinators.
• Advocate for vulnerable populations within the healthcare system and in the community.
• Assist in the planning and delivery of client care.

Special Requirements Must possess and maintain a valid Driver’s license.

All County of Del Norte employees are designated Disaster Service Workers through State law (California Government Code Section 3100-3109). Employment with the County of Del Norte requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Work related training as assigned, and to return to work as ordered in the event of an emergency. Typical Working Conditions Work is performed in office and clinic environments under both quiet and noisy conditions and in the community under a variety of settings including a client’s residence; Work may involve continuous contact with staff and the public on a daily basis; may involve situations that can include dealing with erratic and sometimes threatening behaviors; At times work schedule may be outside of typical working hours. Typical Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

• Sit for extended periods; frequently stand and walk; physical ability to climb stairs, stoop, bend, kneeland crouch on occasion.
• Frequently reach with hands and arms; frequently lift and/or move up to 30 pounds without assistance; occasionally lift and/or move up to 50 pounds with or without assistance.
• Occasionally use hands and fingers to handle or feel objects, tools, and/or controls.
• Normal manual dexterity and eye-hand coordination for regular and ongoing use of office equipment including computers, facsimile, telephones, calculators, copiers etc.
• Corrected vision to normal range for regular and ongoing office activities and use of equipment, such as: reading instructions, forms, paperwork and computer monitors. Corrected hearing to adequately hear under both quiet and noisy conditions with the ability to distinguish from which direction a sound is coming.
• Must have the ability to safely drive a vehicle on a regular basis including, out of the area for trainings, conferences or other job-related reasons.

Selection Process:

The County of Del Norte does not discriminate on the basis of race, national origin, religion, gender, age, sexual preference, or disability in any of its programs, activities, or hiring practices. All applications will be reviewed and those individuals with backgrounds most closely meeting the needs of the county will be selected for further review. In the event of a large number of qualifying applicants, a written examination may be given to determine which applicants will be invited to attend an oral interview. An eligibility list will be established upon completion of the oral interviews. Expenses (i.e. travel, food, lodging) incurred in connection with the interview shall be the burden of the applicant. In compliance with the Americans with Disabilities Act, if special accommodations are necessary at any stage of the selection process, please contact the Human Resources Office prior to the interview/examination so that appropriate arrangements can be made.

Condition of Employment:

In compliance with the Immigration Reform and Control Act, Del Norte County is required to verify, within three days of employment of any person, that he/she is: 1) a citizen or national of the United States; 2) an alien lawfully admitted for permanent residence or authorized by the Immigration and Naturalization Service to work in the United States.

Disaster Service Workers:All County of Del Norte employees are designated Disaster Service Workers through State law (California Government Code Section 3100-3109). Employment with the County of Del Norte requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Work related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Opportunity Statement:

Del Norte County is an equal opportunity employer hiring employment eligible applicants. Disabled applicants who require special testing arrangements should contact the Human Resources Department prior to the filing deadline. In accordance with the Immigration Reform and Control Act, applicants must provide acceptable proof of identity or authorization to work in the United States. A thorough background investigation will be conducted prior to employment. The investigation may include reference checks, fingerprinting, credit check, driver history and inquiry to local, state and federal files to obtain criminal history information. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the selection process. Selection processes may include, but are not limited to, one or more of the following: application review, competitive screening, written examination, performance examination, and/or oral examination. This bulletin is solely for the purpose of announcing a job opening. It does not constitute a contract, expressed or implied, and any provisions contained herein may be modified or revised without notice.

Employer County of Del Norte, CA

Address 981 H Street

Suite 250

Crescent City, California, 95531