CLIENT SERVICES SPECIALIST (FULL TIME)

Compass Group, North America; San Bruno (CA); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Willing to train!

Hybrid work arrangement

Job summary

Canteen is hiring a CLIENT SERVICES SPECIALIST to support school program accounts and coordinate service delivery. The role involves ensuring accurate orders, updating accounts, and providing proactive customer communication.

The position is hybrid (mostly remote with up to 2 days in the office) in the San Bruno area. Prior account management and customer service experience are preferred, with training offered where needed.

Qualifications

• High school diploma or equivalent; post-secondary education is strongly preferred, and a Bachelor's degree is preferred.
• Six months of equivalent advanced customer service experience required; one year preferred; with a high school diploma, three years of experience required.
• Excellent interpersonal communication skills with a proven ability to develop and maintain positive internal and external work relationships.
• Timeliness and accuracy with the ability to prioritize and organize business requirements and workload.
• Proficient with Microsoft Word, Outlook, PowerPoint.
• Local to the North Seattle / Everett area; covering Tacoma to Everett.
• Intermediate Microsoft Excel experience required, including calculations and VLOOKUP.

Responsibilities

• Audit vending, micromarkets, and office coffee in field operations.
• Manage the auditing program in operations and report monthly.
• Manage miscellaneous projects for clients.
• Communicate client expectations to operations and customer service.
• Determine internal resource requirements based on project needs.
• Establish and communicate usable project schedules.
• Provide status reports to Client Managers and teams.
• Support Client Manager’s clients with service issues and orders.
• Build relationships with assigned accounts and drive retention.
• Run reports to verify information and system setup.
• Verify catalog maintenance and service levels.
• Occasional troubleshooting/tech support for vending and micro-markets.

Skills

Account management

Customer service

Education

High school diploma or equivalent

Bachelor’s degree preferred

Post-secondary education preferred

Tools

Microsoft Word

Outlook

PowerPoint

Excel

Job description

Canteen

• We are hiring immediately for a full time CLIENT SERVICES SPECIALIST position.


• Location : The FruitGuys - 901 Sneath Lane, Suite 210, San Bruno, CA 94066. Note: online applications accepted only .


• Schedule : Full time schedule. Monday through Friday, 7:00 am to 3:30 pm. Further details upon interview.


• Requirement : Previous account management and customer service experience preferred.


• Perks: Willing to train!


• Pay Range: $28.00 per hour to $30.00 per hour.


• Additional Job Duties & Responsibilities:


• Ensure accurate order execution: School orders, account updates, price sheets, menus, budgets, and delivery details are complete, accurate, and entered by established deadlines.


• Provide reliable customer experience: Schools receive proactive, professional communication; questions and issues are acknowledged promptly, owned through resolution, and followed up on consistently.


• Facilitate successful program onboarding: New and returning schools are fully set up before service begins, including system records, delivery information, invoicing requirements, welcome materials, and digital resources.


• Maintain strong school relationships: Assigned accounts experience consistent outreach, practical support, and thoughtful recommendations that strengthen retention and participation in school programs.


• Demonstrate effective cross-functional coordination: Operations, Sales, Accounting, Nutrition Education, Marketing, and other partners receive clear, timely information needed to meet customer commitments.


• Provide support to School Program Director: The School Program Director receives dependable support with reporting, RFPs, conferences, special projects, schedules, and follow-through on program priorities.


• Collaborate with Marketing: Customer-facing emails, promotions, special offers, and digital materials are accurate, on brand, approved when required, and delivered on schedule.


• Strive for continuous improvement: Troubleshoot issues by effectively identifying, documenting, addressing, and resolving through practical process improvements that increase accuracy, efficiency, and service quality. Preferred Qualifications :


• Bay Area, CA located a plus


• Demonstrate ability to work both independently and collaboratively within a team, exercise initiative, stay organized, and follow through while managing multiple deadlines.


• Hybrid position, mostly remote with in office up to 2 days/week. Internal Employee Referral Bonus Available

About Canteen

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

Job Summary: Our Account Coordinators support our Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities. And talk about growth opportunities - solid career path!

Key Responsibilities

• Audit vending, micromarkets, and office coffee in field operations


• Manage the auditing program in our operations and report out monthly


• Manage miscellaneous projects


• Communicate the client’s expectations to operations and customer service


• Determine internal resource requirements of projects based on project needs


• Establish and communicate a usable schedule


• Provide project status summary reports and updates to Client Managers and other team members


• Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.


• Manage assigned lower-volume clients and build client relationships


• Run reports to verify information and proper system setup


• Validate catalog maintenance and service levels


• Occasional troubleshooting/tech support of vending / micro-markets

Preferred Qualifications

• High school diploma or equivalent; post-secondary education is strongly preferred, and a Bachelors’ degree preferred


• Six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experience is required


• Excellent interpersonal communication skills are required with a proven ability to develop and maintain positive internal and external work relationships


• Timeliness and accuracy with the ability to prioritize and organize business requirements and workload.


• Proficient with Microsoft Word, Outlook, PowerPoint


• Local to the North Seattle / Everett area; covering Tacoma to Everett


• Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations, VLookup

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates

Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates

Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.