Client Services Specialist (Festivals & Greenfield) - AXS

Aegworldwide; Tempe (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the live entertainment industry seeks a Client Services Specialist for their Festival Division in Tempe, AZ. This role involves managing client relationships, providing technical support, and ensuring top-notch service for ticketing managers at major events. The ideal candidate will have experience in the music industry and excel in communication and customer service.

Benefits

Opportunities for learning and education reimbursement

Work with extraordinary people

Qualifications

• 2-4 years of live event ticketing experience in the music industry.
• Ability to handle multiple priorities and tasks in a timely manner.

Responsibilities

• Manage client relationships and provide support for ticketing managers.
• Troubleshoot and resolve technical support issues.
• Assist with event configuration for full-service clients.

Skills

Communication

Customer Service

Problem Solving

Tools

Microsoft Office

AXS Back Office

Job description

AXS - Tempe, AZ

Tempe, AZ

Operations

Full Time

AXSDG8256

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

AXS is hiring a Client Services Specialist for our Festival Division in Tempe, AZ. In this role, you will manage client relationships and provide exceptional support for ticketing managers at major events nationwide. You will assist clients with event configuration, troubleshooting, and support for AXS products and services. This position combines relationship management with technical support, delivering front-line, top-notch service to our clients. We’re looking for a proactive, customer-focused professional with experience in ticketing who thrives in building strong, lasting client partnerships.

What Will You Do?

1. Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
2. Develop expertise on all products/services, remaining current with all new releases.
3. Respond to support and service requests from client/venue.
4. Facilitate the sharing of best practices, offering advice on events and promotion configuration.
5. Track and report on all client interactions to ensure consistent, high-quality service.
6. Troubleshoot and resolve or escalate technical support issues.
7. Assist with event and promotion configuration for full-service clients.

What Will You Bring?

• 2-4 years of live event ticketing and event programming experience in the music industry.
• Expertise in Microsoft Office including Word, Excel & Outlook.
• Proven ability to quickly master new technology.
• Demonstrated excellent written and verbal communication skills.
• A commitment to providing excellent service in a fast-paced, high-pressure environment.
• Ability to successfully handle multiple priorities and complete tasks in a timely manner.
• Must be flexible about working nights, weekends, and occasional holidays.
• Experience with the AXS Back Office ticketing platform.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia, and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location, you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote over 10,000 shows, and present more than 22,000 events worldwide. We are committed to innovation, artistry, and community, leveraging our extensive venues, sports franchises, music brands, and sponsorships to create memorable moments.

Our business emphasizes diversity, inclusion, and community engagement. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. You might be the right candidate for this or other roles.

We are an equal opportunity employer and do not discriminate based on gender, age, race, religion, or other protected classes.