Client Services Specialist, C3 Skid Row

The People Concern; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established social services agency seeks a dedicated Client Services Specialist to support vulnerable individuals at the Molly Lowrey and Frank Rice Center. This role involves providing essential services, crisis intervention, and case management to homeless clients, ensuring they receive the necessary support and resources. You'll work closely with outreach teams to foster relationships and facilitate access to vital services, contributing to the fight against homelessness in Los Angeles. If you are passionate about making a difference and empowering those in need, this opportunity is for you.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

403(b) Retirement Plan

Paid Holidays

Paid Vacation Days

Paid Sick Days

Employee Assistance Program

Flexible Spending Account

Corporate Discounts

Qualifications

• Experience working with homeless individuals and severe mental illness.
• Understanding of harm reduction-based services for substance users.

Responsibilities

• Provide intakes and orientation to clients including program rules.
• Engage clients in case management and provide crisis intervention.
• Monitor activities to ensure safety and smooth flow of services.

Skills

Crisis Intervention

Communication Skills

Case Management

Harm Reduction Services

Database Management (HMIS)

Education

BA in Social Work

BA in Psychology

Tools

Microsoft Office

Job description

Tuesday, April 22, 2025

Reports to: Assistant Director, C3

Program: 1502- Downtown C3

Location: Molly Lowrey and Frank Rice Center - 627 S. San Julian Street, Los Angeles, CA 90014

Setting:100% Onsite

Schedule: Monday - Friday, 7:30am - 4pm

Status:Full-Time/Non-Exempt/Non-Management

Benefits:Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

SUMMARY:

Under the supervision of the Assistant Director, the Client Services Specialist will provide coordination of services and activities to clients at the C3 Molly Lowery and Frank Rice Center. The Center will offer resources and support to assist individuals enrolled in services with the 5 Skid Row Multidisciplinary Street Outreach teams. The Center will engage highly vulnerable street homeless clients by providing a space to receive supportive services and access to hygiene. Showers, wellness activities, support and process groups, case management, and medical and mental health services will be provided on site. The Client Services Specialist will provide support to C3 clients accessing services at the Center and work in collaboration with the C3 Street Outreach teams to ensure access to appropriate life skills support and access to medical and psychiatric care.

C3 Outreach teams are a core part of LA County’s street-based engagement effort on Skid Row. Our program is a part of the LA County/City approved strategy to combat homelessness through building relationships with the most vulnerable, chronically homeless individuals. C3 works to identify, engage, and connect homeless individuals to interim and permanent housing and life-saving supportive services.
The Mollie Lowery and Frank Rice Center is designed to serve approximately 50 people at a time, with a capacity of up to 200 per day. This new program provides extremely low-barrier, harm reduction-based services to the highest need individuals living on the streets of Skid Row.

Essential Duties and Responsibilities:

Under the supervision of the Assistant Director, the C3 Skid Row (Molly Lowery and Frank Rice Center) Client Services Specialist responsibilities include:

• Provide intakes and orientation to clients including program rules, requirements, and policies.
• Provide crisis intervention and de-escalation to individuals with severe mental illness and active substance use.
• Monitor activities to ensure safety, structure, and smooth flow of services throughout the day.
• Engage clients in the case management process by effectively building trusting relationships.
• Provide Syringe Exchange Supplies including clean injection and smoking equipment. Provide support and education about safer drug use, sex, and sex work.
• Sign up clients for showers, case management, medical and mental health services, and wellness activities.
• Support the Wellness Coordinator with activities and process groups.
• Distribute and inventory hygiene supplies including towels and toiletries.
• Provide timely documentation of service data and interventions provided to clients.
• Participate in all staff meetings, trainings, and case conferences as well as any other clinical or administrative meetings, as requested.
• Report all maintenance issues to supervisor and complete appropriate work order documentation.
• Assist with daily operation of facility, including general cleaning duties.
• Other duties as assigned.

Qualifications:

• Minimum of 1 year experience working with homeless individuals and/ or those with severe and persistent mental illness and co-occurring substance use disorders.
  
• Understanding of, and interest in providing harm reduction-based services for people actively using substances.
  
• Experience with databases including HMIS and Microsoft office.
  
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Bilingual (Spanish/English) speaker strongly preferred
• BA in Social Work, Psychology, or related field preferred
• Knowledge of the Skid Row community and resources preferred.
• Applicants with past lived experience of substance use, homelessness, sex work, or incarceration encouraged to apply.
• Skid Row street based program. Daily walking independently throughout Skid Row community.
• Combination of Access Center, field, and office environment.
• Regularly required to sit, stand, bend, stoop, twist; occasionally lift or carry up to 35 lbs.
• Regularly walking distances over uneven surfaces and in encampment areas.
• Will necessitate working in busy, loud, and chaotic environment
• Will be exposed to elements like cold, heat, noise and odor, as well as clients with severe medical and hygiene needs.

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

• Medical Insurance
• Vision Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts
  
• Job Family Julie
• Pay Type Hourly
• Employment Indicator 100% in person by JD