Client Services Specialist, Bilingual

Youth & Family Counseling; Round Lake Beach, Gurnee (IL, IL); On-site; USD 43,000 - 45,000; Full time

Job summary

Youth & Family Counseling seeks Clinical Therapists to deliver individual, couple, and family counseling. Join a team committed to helping clients lead healthier lives. Excellent benefits, work-life balance, and a supportive environment await. Candidates with strong assessment skills and a relevant degree are encouraged to apply.

Benefits

Work/life balance

Revenue sharing and bonus potential

Continuing education units (CEUs)

Competitive medical insurance

Employer paid disability

401(k) match

Paid Time Off (PTO)

Qualifications

• Strong assessment skills required.
• Fluency in written and oral Spanish preferred.
• Professional boundaries must be maintained.

Responsibilities

• Conduct client assessments and assist with onboarding.
• Maintain a case management load and provide services.
• Document client progress per YFC policies.

Skills

Assessment Skills

Multitasking

Problem Solving

Digital Communication

Commitment to Quality

Education

Bachelor's degree in psychology or a related field

Master's degree in counseling or related field

Job description

What are you on a mission to do?

At Youth & Family Counseling, we value incredible people with incredible skills, but your commitment to a greater cause is something we value even more.

Come join our team where each day you’ll be surrounded by dedicated, committed professionals focused on a common goal of making a difference by delivering relationship based care to help our clients lead healthier, richer lives.

We take our jobs seriously, treat each other with respect and integrity, learning and growing in our careers. YFC offers competitive wages and benefits with offices in Libertyville, Gurnee, and coming soon to Lake Zurich.

It’s the toughest job you’ll ever love!

Youth & Family Counseling (YFC) is seeking Clinical Therapists to join our growing team! We are a non profit counseling center that offers individual, couple and family counseling to children, adolescents, and adults from all walks of life out of our offices in Libertyville and Gurnee as well as in community settings. The organization is known for its high standard of care and the accessibility of its services.

Responsibilities for this role:

• Conduct client assessments and assist with the client onboarding process while providing case management support.
• Complete and document assessments for incoming clients in an engaging, efficient, and timely manner.
• Assist the scheduler with the scheduling of complex clinical cases.
• Proactively refer cases not appropriate for YFC to external partners in the referral network.
• Maintain a case management load for assigned clients and deliver case management services to YFC clients.
• Consult with site supervisors after assessments for clients with specific needs to schedule them with YFC therapists when appropriate.
• Utilize the practice management system to ensure timely and accurate maintenance of client data and records.
• Maintain a schedule that meets or exceeds session delivery expectations.
• Document medical necessity and client progress in accordance with YFC policies and assessment protocols.
• Obtain client pre approvals when necessary.
• Create an environment that allows for consistent full engagement with clients.

Additional Responsibilities:

• Provide backup support for the scheduling department
• Ensure that real-time updates (e.g., transfers, cancellations, or additions) are processed in the Electronic Health Record (EHR) system.
• Communicate with other members of the clinical support team and staff regarding any client concerns or issues related to scheduling. Consult with the supervisor about any system problems.
• Participate in organizational planning and support fundraising efforts and activities.
• Collaborate with the supervisor to set goals for professional development and participate in quarterly check-ins.
• Attend and actively participate in weekly staff meetings and consult groups, delivering case presentations when requested or appropriate.
• Support credentialing and empanelment efforts.

Job Requirements:

• Possess strong assessment skills and the ability to conduct thorough yet concise assessments.
• Maintain good clinical and professional boundaries.
• Demonstrate the ability to multitask effectively and solve problems efficiently.
• Work effectively and efficiently under supervision.
• Exhibit fluent use of digital technologies for data management, care documentation, productivity maximization, and communication.
• Show a commitment to quality and continuous improvement; be open to coaching and use data and feedback to enhance performance and effectiveness.
• Understand your role and how your work contributes to organizational success.
• Demonstrate a growth mindset, including problem solving abilities, dedication to continuous improvement, and intrinsic motivation to achieve goals.
• Monday through Friday in office with at least one evening per week

Qualifications:

• Bachelor’s degree in psychology or a related field; a Master’s degree in counseling, social work, or a related field is encouraged.
• Valid driver’s license
• Fluent in written and oral Spanish.

Employment Type: Full-time Exempt

Salary Range: $43,000 $45,000

Benefits Overview:

• YFC offers work/life balance,
• Revenue sharing and bonus potential
• Continuing education units (CEUs) in-house
• Competitive medical insurance
• Employer paid long-term and short-term disability
• 401(k) match
• Paid Time Off (PTO) including three weeks of vacation, 10 holidays, and 10 sick days

Equal Employment Opportunity Statement:

Youth & Family Counseling is an equal employment opportunity organization committed to fostering a diverse and inclusive work environment where all individuals are treated with respect and dignity, regardless of their race, color, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law.