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Client Services Specialist

Autodesk

San Francisco (CA)

Remote

USD 48,000 - 79,000

Full time

Yesterday

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Job summary

Join a leading company as a Client Services Specialist, where your role will significantly impact customer satisfaction through problem-solving and service delivery. In this remote position, you will collaborate with team members and utilize your language skills to assist clients effectively. The position offers competitive compensation from $48,300 to $78,100, alongside a comprehensive benefits package.

Benefits

Comprehensive benefits package

Qualifications

Must be fluent in English and either Portuguese, Spanish, or French.
Comfortable working with technology such as PCs and core programs.
Creative and innovative in problem-solving.

Responsibilities

Ensure immediate access to Autodesk products and troubleshoot issues.
Communicate with customers/partners across phone, chat, and email.
Identify trends and propose solutions for improved processes.

Skills

Fluency in English

Fluency in Portuguese, Spanish, or French

Research and investigation skills

Comfort with technology

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Position Overview

As a Client Services Specialist, you will be a critical part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding. You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. We ask that you be comfortable and proficient in Windows computers and Microsoft Office products. This is a remote position. You must be located in San Francisco Bay area. You will report to the Client Services Manager.

Job Requisition ID #

25WD89200

Position Overview

As a Client Services Specialist, you will be a critical part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding. You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. We ask that you be comfortable and proficient in Windows computers and Microsoft Office products. This is a remote position. You must be located in San Francisco Bay area. You will report to the Client Services Manager.

Responsibilities

Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine cause of access issues
Must be fluent in English and either Portuguese, Spanish, or French
You will communicate with customers/partners across multiple modalities, including phone, chat, and email (web and Outlook)
You will respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfillment and more
Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners
Educate customers/partners on resources available to self-serve
Create content in shared knowledge base for use by all internal Autodesk support resources, customers and partners
Communicate and work with sales teams to address customer related issues and order questions. Work with sales for eStore sales campaigns and quarter-end activities such as order entry cut-off dates
You will collaborate as a team player and provide feedback to colleagues
Identify ideas for process improvements, system enhancements or automation to reduce efforts for customers and internal co-workers
You will work varying shifts and overtime to meet business demands

Minimum Qualifications

Must be fluent in English and either Portuguese, Spanish, or French
You will identify trends and propose solutions
Comfortable working with technology such as PCs and core programs, and able to learn new platforms and tools in a Windows environment
Creative and Innovative, applies understanding of processes towards addressing new problems or improving existing processes
Research and investigation skills - ability to find and use information from different sources
Pragmatic, comfortable asking questions and challenging the status quo

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $48,300 and $78,100. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Software Development, Design Services, and IT Services and IT Consulting

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