Client Services Specialist

Biodesix; Louisville (CO); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Comprehensive health coverage

Discretionary bonus opportunity

120 hours of annual vacation

Job summary

Biodesix is looking for a Client Service Specialist in Louisville, Colorado. This role involves supporting field-based Sales Consultants by managing test releases and enhancing collaboration between sales and client services.

The successful candidate will have strong communication skills, a solid understanding of HIPAA laws, and experience in the medical field. The position offers a competitive base compensation at $25 per hour and various employee benefits.

Qualifications

• 1–3 years of related job experience preferred.
• Experience in the medical field, including front or back office.
• Prior experience supporting a field-based sales team.

Responsibilities

• Drive test resolution by gathering missing information.
• Foster positive collaboration between Sales Consultants and Client Services.
• Provide professional support to internal and external clients.

Skills

Strong communication skills across all organizational levels

Expert knowledge of HIPAA and other PHI-release laws

Ability to manage shifting priorities

Proven experience developing customer relationships

Education

High School diploma or GED, undergraduate degree preferred

Job description

Biodesix is a leading diagnostic solutions company dedicated to improving clinical care and patient outcomes. Our diagnostic tests expedite personalized care for lung disease patients, while our development services support biopharmaceutical, life sciences, and research institutions with scientific and operational capabilities for diagnostic tests, tools, and therapeutics.

Mission: Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs.

Vision: A world where patient diseases are conquered with the guidance of personalized diagnostics.

Client Service Specialists provide support for field‑based Sales Consultants, managing test release, coordinating between physicians, nurse navigators, site personnel, and the lab, and resolving onboarding roadblocks to deliver timely, professional service to patients, partners, and the field team.

Job Location & Schedule

Monday through Friday, 8 hours. Start times range from 6:00 AM to 8:00 AM MST based on assigned U.S. territory.

What You’ll Do

• Understand and apply established policies and procedures.
• Drive test resolution by gathering missing information.
• Foster positive collaboration between Sales Consultants and Client Services.
• Act as liaison between the internal sales team, physicians, nurse coordinators, and other stakeholders to ensure information flow and results within protocol.
• Assist sites with initial portal access and technical support.
• Support onboarding efforts by helping Sales Consultants overcome field challenges.
• Provide professional and positive support to internal and external clients throughout test management.
• Impact revenue by obtaining missing insurance information and medical records.
• Develop and distribute standardized and ad‑hoc reporting to Sales Consultants.
• Contribute to training of Client Service Specialist peers at levels I, II, or III.
• Maintain current status on training requirements.
• Seek learning opportunities internally and externally to expand support quality.
• Perform other duties as assigned.

What You’ll Bring

• High School diploma or GED (undergraduate degree preferred).
• 1–3 years of related job experience (preferred).
• Prior experience supporting a field‑based sales team.
• Experience in the medical field, including front or back office, practice management, or physician support staff.
• Expert knowledge of HIPAA and other PHI‑release laws.
• Strong communication skills across all organizational levels.
• Proven experience developing, fostering, and leveraging customer relationships.
• Ability to manage shifting priorities and requests from multiple sources.
• Expertise in balancing client requests with procedural boundaries.
• Coordination with internal departments and Sales Leadership as needed.
• Strict adherence to SOPs within the Quality Management System.
• Ability to handle stressful and difficult situations tactfully.
• Adaptability to emerging situations with a sense of urgency.
• Organized with strong attention to detail.

Interview Process

• Virtual Recruiter Screen – conversation to discuss background, motivations, and career goals.
• Hiring Manager Interview – deeper discussion of experience, skills, and approach.
• Final On‑Site Interview – tour corporate headquarters, interviews with team members, and role‑playing scenarios typical for a Client Services Specialist.

Compensation and Benefits

• Base Compensation: $25 per hour.
• Discretionary bonus opportunity.
• Comprehensive health coverage (medical, dental, vision).
• Disability (short/long term) and life insurance.
• 120 hours of annual vacation.
• 72 hours of paid sick time.
• 11 paid holidays plus 3 floating holidays.
• Employee Assistance Program.
• Voluntary benefits.
• Employee recognition program.

Biodesix is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.