Client Services Representative New FL - Orlando

Kyo Autism Therapy, LLC; Orlando (FL); Remote; Full time

Job summary

Kyo Autism Therapy is seeking a Client Services Representative to enhance the experience of clients in ABA therapy. This full-time remote position requires coordination with clients and health insurers, ensuring smooth onboarding and communication throughout the treatment journey. Ideal candidates will possess excellent customer service skills, be proactive problem solvers, and have experience in client-facing roles.

Benefits

401k program

Medical, vision, dental, and life insurance benefits

Vacation/Holiday pay

Cell phone stipends

Employee Assistance Program

Qualifications

• 2-3 years experience in a customer-facing service position.
• Fluency in English required, bilingual Spanish preferred.
• Sensitivity to cultural diversity and client care.

Responsibilities

• Coordinate with clients and health insurers for Autism treatment services.
• Manage client information and authorization processes.
• Facilitate communication with patients and staff.

Skills

Communication

Problem Solving

Customer Service

Education

A.A. degree

B.S. preferred

Tools

G Suite

Microsoft Office

Job description

Kyo is a leading provider of therapy for individuals with autism. Our core service is Applied Behavior Analysis (ABA) therapy, a clinically proven form of therapy for autism. We serve thousands of families across nine states and are growing rapidly to meet the need for services. Each day, our team seeks to make every moment count for our clients and for each other.

The Client Services Representative is primarily a client-facing role coordinating with clients, health insurers and internal staff to initiate and maintain delivery of Autism treatment services to our clients. The CSR facilitates our clients’ experience from start to finish. We seek someone who is proactive with demonstrated success working in client-facing environments, in using and managing project management tools, and with a dedication to quickly resolving client issues.

The position is full-time and remote (~35-40 hrs/week) but does require a quarterly in-person meeting in Orlando, FL.

$20-23 per hour DOE

RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO:

• Provide exemplary customer experience experience to newly onboarding clients throughout initial communication and through the intake process.
• Collect and manage client information to obtain authorization for ABA therapy, process start/stop of client’s services, process payments.
• Effectively communicate with patients, health insurers and staff, providing timely, and responsive information.
• Creation, collection and submission of client documentation to health insurance payers including treatment authorizations, agreements and contracts.
• Facilitation of service audits and cross-departmental projects
• Build expertise in Kyo’s practice and project management platforms; support departments experiencing technical issues
• Updating data fields for proper tracking of next steps for clients
• Any other responsibilities as requested
  
  

SKILLS AND QUALIFICATIONS:

• PC and Mac proficiency in productivity software such as G Suite or Microsoft Office
• Fluency in English required, bilingual Spanish preferred
• A.A. degree, B.S. preferred, or equivalent combination of education and experience
• 2-3 years experience in a customer-facing service position
• Sensitivity to cultural diversity, client (and patient) care, rights and ethical treatment
• Experience working on interdepartmental projects and data management
• Written, verbal and interpersonal communication skills
• Navigate through multiple computer applications with speed and accuracy
• Able to manage, monitor and manipulate large data sets and handle confidential information
• The ability to multitask and remain calm amidst dynamically shifting priorities
• Creative problem solving, attention to detail, applied with a can-do attitude
• Experience working in a healthcare company, e.g. behavioral health, case management, client authorizations, and/or customer service

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is required to sit; use hands to finger; handle; or feel/hold objects; reach with hands and arms; climb or balance; speak, hear, and smell.
• Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
• The individual must be able to effectively work in a normal production environment where temperatures and noise levels may vary.
• Generally, the incumbent must be able to sit and use a computer for extended periods of time.
• Ability to read and interpret documents in the English language such as employee handbooks, training materials and procedure manuals.
  
  

WHY KYO?:

• Excellent opportunities for professional growth and competitive wages
• Vacation/Holiday pay
• 401k program
• Medical, vision, dental, and life insurance benefits
• Cell phone stipends
• Employee Assistance Program
• A supportive, team-based environment
• A strong organizational culture of professional support and development

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How did you learn about Kyo? If from a current employee, please list their name. *

Are you at least 18 years old? * Select...

What is the highest level of education you've completed? * Select...

Do you reside in the metro Orlando area? If yes, please provide your zip code. *

This is a remote position; however, quarterly in-office meetings are required in Orlando, FL. Are you willing and able to attend these in-person meetings on a quarterly basis? * Select...

Do you have prior ABA experience? * Select...

Do you have experience with healthcare onboarding? * Select...

Please describe your Spanish proficiency level. * Select...

Kyo is dedicated to protecting vulnerable populations, including youth. As a result, we conduct comprehensive background checks and fingerprint screenings for all potential employees. These screenings will reveal your entire criminal record, including convictions that have been expunged, sealed, dismissed, or otherwise modified, regardless of when the offense occurred.Please note: Having a criminal conviction will not automatically disqualify you from employment. Each case is evaluated individually, taking into account the nature of the offense, its relevance to the role, the time elapsed, and the surrounding circumstances.Are you comfortable undergoing a background check as part of the hiring process? * Select...

Are you able to perform the basic and physical requirements of this job, with or without reasonable accommodation (please refer to the job description for a list of basic and physical requirements)? * Select...

Are you authorized to work lawfully in the United States for Kyo?Note: If hired, a form I-9, employment eligibility verification, must be completed at the start of employment. * Select...

By selecting yes, I certify that the information contained in this application is correct to the best of my knowledge. I understand that providing false or misleading information is grounds for withdrawing the offer, or for discharge should I be hired. * Select...