Client Services Representative - Monday - Friday 8a-5p - In Office

Prism; Denver (CO); On-site; USD 24,796 - 46,838; Full time

Job summary

PRISM CARE SOLUTIONS in Denver, CO is hiring a Client Services Representative. You will handle order renewals with clients and coordinate with physician offices to collect documentation. The role emphasizes accurate data entry, insurance verifications, and regulatory compliance.

The position is full-time, on-site, with a Monday-Friday 8a-5p EST schedule and Denver, CO location. Bilingual Spanish/English is strongly preferred to support diverse client needs.

Qualifications

• Bilingual in Spanish and English strongly preferred.
• Must have reliable, on-time attendance record.
• Excellent data entry, typing and multitasking skills.
• Ability to troubleshoot and solve problems independently.
• Experience communicating with patients, physicians, nurses and professionals.

Responsibilities

• Monthly phone and electronic communication with current clients for order renewals.
• Coordinate with physicians offices to collect required medical documentation.
• Accurate data entry into the patient management system for demographics, insurance, documentation and orders.
• Communicate with insurance entities to obtain eligibility and/or prior authorizations.
• Maintain compliance with all federal and state regulations.
• Understand policies required for accreditation and Medicare/Medicaid.

Skills

Bilingual (Spanish/English)

Reliable attendance

Data entry

Multitasking

Problem solving

Job description

At Prism Medical Products, we're not just offering jobs-we're building careers.

Full-Time
Monday-Friday 8a-5p EST

Location

6795 E Tennessee Ave, Denver, CO 80224

Pay Range - $18- $34/hr

As part of our dynamic team, you'll be empowered to make a meaningful impact every day. Whether you're on the frontlines of patient care, operations, or support services, you'll play a vital role in delivering the innovative and patient-centered solutions that define Prism CARE Solutions.

We're searching for motivated individuals to elevate our expertise, support our mission, and help deliver outstanding results. Join us to thrive in a fast-paced, collaborative environment that values growth, compliance, and delivering an exceptional client experience. If you're ready for a fulfilling, long-term career that makes a real difference, we'd love to hear from you!

Prism CARES for Our Employees!

We don't just say it-we show it. Prism CARES represents our commitment to combining access, resources, and expertise to support our employees while they support our patients and providers.

• C - Cultivating growth and balance: We empower personal and professional development through comprehensive health benefits, generous paid time off, and a commitment to work-life harmony.
• A - Access to industry-leading benefits: From 401k matching and tuition assistance to company-paid holidays and employee engagement events, we offer the tools and perks you need to succeed.
• R - Resources for success: With tailored coaching, professional development programs, and training opportunities, we're committed to helping you achieve your goals.
• E - Expertise and support: You'll benefit from unmatched onboarding, advanced learning resources, and insights developed from real-world experience.

Join Our Client Operations team at Prism!

As a Prism Client Services Representative, you'll play a pivotal role in delivering excellence while navigating the fast-paced, ever-evolving landscape of the healthcare industry. Your work will directly enhance the client experience and ensure patients and providers receive the exceptional care and support they deserve.

A day in the life of a Client Services Representative Professional:

• Monthly phone and electronic communication with current clients for order renewals.
• Communication with physician offices to collect appropriate medical documentation.
• Accurate data entry into the company's patient management system of all critical patient demographic, insurance, medical documentation and client product orders.
• Communication with insurance entities to obtain eligibility and/or prior authorizations required for service.
• Maintaining compliance with all federal and state regulations.
• An understanding of all policies & procedures required for accreditation and Medicare/Medicaid.

Why members of #teamPRISM enjoy working here:

Prism has a close-knit culture where everyone knows your name and youre not just a number.

Its a great family environment and each part of the company works together for the greater good of the patients.

Prism is the best company I have ever worked for. I love it here because there are so many growth and development options for me.

I learn something new every day and I love the excellent values the company stands behind and upholds to patients and clients every day. BEST PLACE TO WORK!

Position Requirements

• Proficient in Spanish and English strongly preferred, Spanish not required
• Must have a reliable, on-time work attendance record.
• Solid work history with a proven track record of accomplishments.
• The demeanor and flexibility to communicate with patients, physicians, nurses and other skilled professionals.
• Exceptional computer, data entry, typing and multi-tasking skills.
• The drive to produce and work independently while contributing to the accomplishment of team goals.
• Experience with trouble-shooting and problem solving.
• Prior experience in the DME industry with specific consumable medical supply experience a plus, but not required.

Full-Time

Monday-Friday 8a-5p EST

Location

6795 E Tennessee Ave, Denver, CO 80224

Pay Range - $18- $34/hr

Full-Time/Part-Time

Full-Time

Shift

Days

Position

Client Services Representative

Exempt/Non-Exempt

Non-Exempt

About the Organization

PRISM Home Medical Supply Specialists provides seamless delivery of wound care, urological and ostomy supplies. PRISM is one of the fastest growing Home Medical Supply Specialists in the industry and has a reputation of excellence for dedicated service to patients, health care professionals and industry partners.

PRISM welcomes talented, motivated, and progressive-thinking professionals to contribute to the company's reputation of excellence! As one of the fastest growing companies in the industry, PRISM offers employees the opportunity to establish a growing and successful career. PRISM's comprehensive training program and autonomous work environment gives individuals the ability to develop personally and professionally. As PRISM continues to grow, we are constantly looking for dynamic, top talent to add to our great team!

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.