Client Services Representative - Milwaukee Campus

Wisconsin Humane Society; Milwaukee (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at a leading animal welfare organization, where you'll play a vital role in client services and animal care. As a Client Services Representative, you will engage with the community, assisting in the adoption process and providing support to animals in need. This position offers a rewarding opportunity to make a meaningful difference in the lives of both animals and their human companions. With a strong commitment to compassion and respect, you will work alongside passionate professionals in a supportive environment. If you're eager to contribute to a noble cause and grow your career, this is the perfect opportunity for you.

Benefits

Health insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid family leave

Employee Assistance Program (EAP)

Discounts on adoption fees

Discounts on training classes

Event discounts

Limited veterinary care services

Qualifications

• Ability to manage personal schedule and timecard effectively.
• Prior client services and animal experience is a plus.

Responsibilities

• Support clients with inquiries via phone, email, and in-person.
• Help animals find new homes through the adoption process.
• Maintain accurate records in animal management software.

Skills

Client services

Compassion and respect

Time management

Bilingual communication

Education

High School Diploma or equivalent

Tools

Animal management software

Job description

Job Details Level: Entry Job Location: Milwaukee Campus - Milwaukee, WI Education Level: None Salary Range: $13.75 Hourly Job Category: Nonprofit - Social Services

Are you looking for a highly rewarding career with great benefits and opportunities for growth? The Wisconsin Humane Society (WHS) Milwaukee Campus is looking for full-time and part-time Client Services Representatives to join our Client Services and Animal Care team. As a Client Services Representative at WHS, you will make an impact by offering valuable services to the community and providing support to animals. You will also have the opportunity to learn from and work alongside veterinary professionals, behavior experts, and a dedicated management team. If you’re looking for the perfect opportunity to make a meaningful difference in the lives of thousands of animals and the people who love them, while working alongside a committed, passionate, fun, and supportive team, apply today!

Position Summary

Job Responsibilities

• Commit to a welcoming, supportive, and non-judgmental approach with all clients, callers, and coworkers
• Help animals find new homes via our same-day adoption process
• Support client questions in person, by phone, and via email
• Process register transactions and support customers with products in retail store
• Welcome animals arriving via owner surrenders, transfers from other organizations, and end-of-life services.
• Maintain accurate and objective records in our animal management software
• Provide training to new and existing staff as needed
• Work cooperatively within your own department and cross departmentally
• Other duties as assigned

Qualifications

• Must be able to routinely carry 25lbs and up to 50lbs
• Must be committed to our organizational values of compassion, respect, and kindness, innovation, professionalism, equity, and positive approach
• Ability to partner with clients, staff, and volunteers from diverse backgrounds
• Ability to manage assigned personal schedule and timecard
• Prior client services and animal experience a plus
• Bilingual applicants are strongly encouraged to apply

Benefits:

Full-time Benefits Include:

• Health, dental, and vision insurance
• Group term life insurance and voluntary life insurance
• Short-term and long-term disability
• Flexible spending plans
• Health savings account (HSA)
• Sun Life supplemental benefit
• 403(b) retirement plan with company match
• Paid family Leave

Time off including:

• Vacation
• Wellness
• Holiday

Full-time and part-time staff are eligible for the following benefits:

• 403(b) retirement plan
• Employee Assistance Program (EAP)
• 30% off adoption fees
• 30% off manners classes and behavior consultations
• 20% off youth programs
• Event discounts
• Animal Antics retail discounts
• Limited wellness/veterinary care services for companion animals

Application Instructions

To apply for this position, please complete the Apply Now section at the top of this job page to begin your online employment application. Only applications submitted through our online application system may be considered. Please know that it is our policy to reply to each and every application received once we have a status update.

Come see why over 280 staff call one of WHS’s 7 locations home! You’ll be happy you did!

Equal Opportunity Employer

The Wisconsin Humane Society believes in equal employment opportunity for all employees and applicants for employment. WHS’s success depends on engaging qualified people regardless of race, color, creed, ancestry, religion, sex (including pregnancy and related conditions, gender identity, and sexual orientation), marital status, veteran status, national origin, age, disability, genetic information, arrest and/or conviction record (unless substantially related to the position held or sought), veteran or military status, or any other characteristic protected by law.

About Us

The Wisconsin Humane Society is the oldest and largest shelter in Wisconsin. Founded in 1879, WHS operates shelters in Milwaukee, Ozaukee, Racine, Door, Brown, and Kenosha Counties, as well as a Spay/Neuter Clinic in West Allis. The organization offers adoption services, youth and outreach programs, veterinary resources for the community, retail stores, volunteer programs, and dog training classes. The Milwaukee shelter also houses the state's busiest Wildlife Rehabilitation Center. WHS is an independent nonprofit and receives no general government funding and is not part of any national umbrella group. WHS maintains a four-star rating from Charity Navigator.