Client Services Representative

Trane Italia; Wilmington (MA); On-site; USD 66,000 - 96,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Italia is seeking a Client Services Representative to serve as a trusted advisor, handling quotes, orders, and inquiries to drive store productivity and sales growth. The role requires on-site presence and strong customer service skills.

You will support Account Managers, process high-volume orders, and seek additional sales opportunities while collaborating with store teams.

Qualifications

• High school diploma or GED required; 2+ years of inside sales, retail, or related experience.
• HVAC or mechanical background preferred.
• Strong customer service, sales, and relationship-building skills.
• High energy, teamwork orientation, and comfort with Microsoft Office tools.

Responsibilities

• Respond to customer inquiries via phone and email, identify needs, and provide effective solutions.
• Process quotes and orders for Account Managers, maintaining high volume and accuracy.
• Provide technical support, promote product offerings, and identify additional sales opportunities.
• Make outbound calls, resolve customer issues within policy, and visit customers as needed.
• Support store operations through event assistance, in-store coverage, inventory tasks, and adherence to safety and standard work.
• Collaborate with teams, mentor new associates, engage in community activities, and model strong customer-facing behavior.

Skills

Inside sales

Customer service

Sales support

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane®andThermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

What’s In It For You:

The Client Services Representative serves as a trusted advisor to customers and provides sales and service support across the district. This role focuses on processing quotes and orders, responding to customer inquiries by phone and email, and supporting Account Managers and multiple store locations. The position requires regular on-site presence and strong customer service skills to help drive store productivity and sales growth.

What You Will Do:

• Respond to customer inquiries via phone and email, identify needs, and provide effective solutions.


• Process quotes and orders for Account Managers, maintaining high volume and accuracy.


• Provide technical support, promote product offerings, and identify additional sales opportunities.


• Make outbound calls, resolve customer issues within policy, and visit customers as needed.


• Support store operations through event assistance, in-store coverage, inventory tasks, and adherence to safety and standard work.


• Collaborate with teams, mentor new associates, engage in community activities, and model strong customer-facing behavior.

What You Will Bring:

• High school diploma or GED required; 2+ years of inside sales, retail, or related experience.


• HVAC or mechanical background preferred.


• Strong customer service, sales, and relationship-building skills.


• High energy, teamwork orientation, and comfort with Microsoft Office tools.

Annual Base Salary Range or Hourly Base Pay Range:

$66,056.66 - $96,039.99

Compensation Type:

Salary

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!


• Family building benefits include fertility coverage and adoption/surrogacy assistance.


• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.


• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.