Client Services Representative

Spectraforce Technologies; Tampa (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Spectraforce Technologies seeks a Client Services Representative for a 3-month assignment in Tampa, onsite. The role focuses on maintaining client relationships and coordinating administration of fiduciary, investment management, estate settlement, guardianship, and custody accounts in collaboration with the Client Support Services Team.

The successful candidate will handle client inquiries, develop action plans, oversee transaction processing, and support advisors with meetings and

Qualifications

• Excellent oral and written communication skills are required.
• Analytical, problem solving, and organizational skills are required.
• Highly flexible and adaptable to change.
• Technical skills / systems knowledge (e.g. Peoplesoft) is required.

Responsibilities

• Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.
• Receives service requests from clients and partners; communicates to service partners to facilitate service changes or transactions.
• Oversees development of action plans for client servicing events and ensures execution and follow-up.

Job description

Job Title: Client Services Representative

Location: 1001 Water Street, Suite 900, Tampa, FL 33602

Duration: 3 months Assignment

Shift/Hours: 40hours/week, 8:30am - 5:00pm EST

Work Model: Fully Onsite, M to F

Interview Process: 2 rounds (virtual & onsite)

Note: This opportunity may also transition to a permanent position, subject to performance, business needs, and budget approval.

Parking Address: Cumberland Garage 1045 E Cumberland Ave, Tampa, FL 33602

Project Overview:

• Responsible for maintaining client relationships by coordinating administration of complex fiduciary, investment management, estate settlement, guardianship, and/or custody accounts.
• This Partner establishes and maintains the account, responds to client inquiries, produces action plans and reports, and oversees transaction processing in coordination with the Client Support Services Team.
• The partner assists Wealth Management Trust Advisors, Estate Settlement Administrators, Guardianship Administrators and/or Client Advisors with client requests, meetings, business development and creating client presentations.

Tasks & Responsibilities:

• Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships
• Develops and maintains working knowledge of governing documents and account agreements.
• Receives service requests from clients and partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions
• Coordinates resolution of client issues; informs clients of steps taken to resolve requests or problems
• Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information.
• Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups.
• Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
• Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools.
• Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with business development and client presentations.
• Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
• Able to serve as a key subject-matter expert and mentor to other more junior-level employee.
• May manage daily operational activities and supervise day-to-day work of junior-level employees (but not a formal management role).
• More technically sound in area of expertise and has broader knowledge of other areas.
• Delivers a work product that requires less revision.
• Able to facilitate discussions and reach decisions.

Qualifications:

• A College or University degree and/or relevant proven work experience is preferred. 5-7 years experience in financial servicing or related experience/credentials preferred.
• Excellent oral and written communication skills are required.
• In-depth Functional / Industry Knowledge of personal trust, estate, guardian and Advisory services and products, usually acquired through related work experience, is required.
• Knowledge of internal bank trust functions is required.
• Analytical, problem solving, and organizational skills are required.
• Highly flexible and adaptable to change.
• Technical skills / systems knowledge (e.g. Peoplesoft) is required.