Client Services Representative

PAM Pathology Associates Medical Laboratories LLC; Spokane Valley (WA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

PTO/FTO

Tuition reimbursement

Employee stock purchase plan

Job summary

Labcorp in Spokane Valley, WA is seeking a Customer Service Representative to act as a liaison between Labcorp, customers and patients, handling routine requests and providing accurate information.

The role requires a High School Diploma or equivalent with 3+ months of customer service experience. Proficiency in Microsoft Office and familiarity with Salesforce/LIS are beneficial. Monday–Friday 8:00 am–4:30 pm with possible overtime and rotating weekends.

Qualifications

• High School Diploma or equivalent with 3+ months of customer service experience.
• Experience in a call center or patient/customer support environment preferred.
• Strong written and verbal communication skills.

Responsibilities

• Act as liaison between Labcorp, customers, and patients.
• Resolve routine customer requests via inbound/outbound calls and the Internet.
• Provide courteous, professional assistance following protocol procedures.
• Qualify and establish inbound new customers for Labcorp products and services.
• Research complex issues across multiple databases to aid resolution.
• Notify clients of test results in a timely and accurate manner.
• Ensure HIPAA compliance in medical records and CRM data maintenance.
• Support administrative tasks for medical records management and internal records.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Professionalism

Education

High School Diploma or equivalent

Tools

Salesforce.com

Laboratory Information Systems

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

PAML a Labcorp company is seeking a Customer Service Representative to join our team in the Spokane Valley, WA. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm overtime and rotating weekends may be required

Job Responsibilities

• Act a liaison between Labcorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

• High School Diploma or equivalent 3 months or more of customer service experience

Preferred Qualifications

• 1 year or more of contact center or call center experience
• 6 months or more healthcare industry experience, such as a physician's office or a hospital

Additional Job Standards

• Proficient with Microsoft Office programs
• Experience with Salesforce.com and/or Laboratory Information Systems
• Possess a high level of professionalism and a strong customer service orientation
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn-around times
• Strong communication skills; both written and verbal
• Ability to handle the physical requirements of the position
• Flexibility to work overtime or other shifts depending on business needs

At PAML a Labcorp company we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health.

Pay Range: $21.00 - $28.00 per hour

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

If you are passionate about helping people and have a drive for service, then PAML could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.