Client Services Representative

Trane Technologies plc; San Jose (CA); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies plc in Reno, NV is seeking a Client Service Representative to deliver outstanding service and drive growth within a portfolio of small service agreements. You will support account managers, respond quickly to inquiries, and coordinate with the estimating team to deliver timely quotes and proposals.

The role requires a Bachelor’s degree or certificate and 2+ years’ experience in customer service.

Qualifications

• Bachelor’s degree or certificate with two years’ work experience preferred.
• Customer service experience with relationship building is a plus.
• Ability to multi-task and think critically in high-stress situations.
• Effective communication in person, by phone and in writing.
• Valid driver’s license for a minimum of 12 months.

Responsibilities

• Deliver exceptional service and support to a specific group of Account Managers.
• Drive growth by prospecting for non-agreement customers.
• Manage time and material (T&M) and Quoted Job opportunities with the estimating team.
• Maintain Salesforce with accurate account information and sales pipeline.
• Respond to customer inquiries within 24 hours.
• Review weekly financial performance and create corrective plans.
• Sell and expand the customer base to meet growth plans.

Skills

Customer service

Relationship building

Problem solving

Communication

Multi-tasking

Attention to detail

Education

Bachelor’s degree or certificate

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies (https://www.tranetechnologies.com/) , and through our businesses including Trane® (http://www.trane.com/index.html) and Thermo King (http://www.thermoking.com/na/en.html) , sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits (http://careers.tranetechnologies.com/global/en/benefits) designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you:

The Client Service Representative delivers exceptional service and support to our customers within a specific group of assigned Account Managers. This role is important to meeting the financial and business goals for the Region’s service business. This role sits on the Reno, Nevada sales team and partners closely with operations. Responsible for scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes customer support and sales activities at client’s facilities as needed. Duties include making sales or obtaining order or contracts for services in the Reno, Nevada territory.

What you will do:

• Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and accounts.
• Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, and new lead management.
• Driving new mechanical service agreements and service agreement renewals.
• Responsible for time and material (T & M) and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
• Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.
• Identifies and communicates issues, business goals and objectives on all assigned accounts.
• Responsible for responding within 24 hours to all customer inquiries and concerns.
• Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.
• Responsible for meeting department growth plans by selling and expanding customer base. To include making the required number of customer sales calls monthly.
• Responsible for customer assurance regarding equipment up-time and reliability.
• Assists in creating standard work / cadence for meeting customer needs.
• Assists Account Managers with strategic customers as assigned.
• Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.
• Other duties as assigned.

What you will bring:

• Bachelor’s degree or certificate with two years’ work experience preferred.
• Customer service with relationship building experience is a plus.
• Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation.
• Mathematical Aptitude.
• Must be able to multi-task and think critically in high-stress situations.
• Must be able to communicate effectively in person, by phone and through written communication.
• Able to work extended hours on occasions when required.
• Working knowledge of HVAC systems preferred.
• Must possess a valid driver’s license for a minimum of 12 months.

Annual Base Salary Range or Hourly Base Pay Range:

$56,936.66 - $97,800.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer :

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.