Client Services Representative

NVA General Practice; Pittsburgh (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits after probation

401(k) benefits after probation

Employee discount on services after the introductory period

Job summary

A veterinary practice in Pittsburgh is seeking a Client Services Representative. This full-time position involves scheduling appointments, managing patient communications, and ensuring accurate medical records. Excellent customer service skills are essential, along with the ability to multitask. The role offers medical, dental, and vision benefits after probation, along with a 401(k) plan.

Qualifications

• Previous experience is preferred but not required; training is available for the right candidate.
• Excellent customer service and communication skills are essential.
• Ability to multitask and stay organized.

Responsibilities

• Scheduling various types of appointments.
• Communicating with veterinarians and staff.
• Checking in and checking out patients while handling payments.
• Providing basic pet information and taking prescription details.
• Keeping accurate medical records and confirming appointments.

Skills

Excellent customer service

Communication skills

Multitasking

Organizational skills

Job description

Overview

Client Services Representative role at NVA General Practice.

Responsibilities

• Scheduling various types of appointments
• Communicating with veterinarians and staff
• Checking in patients
• Checking out patients and handling payments over the phone
• Providing basic pet information to clients
• Taking prescription information
• Keeping accurate medical records
• Confirming appointments
• Calling clients for updates
• Communicating pet questions to veterinarians
• Creating new client and patient medical charts
• Monitoring email and faxes
• Approving online medical orders

Qualifications

• Previous experience is preferred but not required; training is available for the right candidate
• Excellent customer service and communication skills
• Ability to multitask and stay organized
• Full-time availability

Benefits

• Medical, dental, and vision benefits after probation
• 401(k) benefits after probation
• Employee discount on services after the introductory period

Employment type

• Full-time

Job function

• Other

Industries

• Veterinary Services