Client Services Representative

Cetera Financial Group; Houston (TX); On-site; USD 43,992 - 53,976; Full time

Benefits offered by this job

Health insurance

PTO & holidays

401(k) match

Parental leave

HSA/FSA options

EAP & LifeLock

Pet insurance

Job summary

Cetera Financial Group in Houston, TX seeks an Administrative Support Specialist to assist Financial Advisors with day-to-day investment practice, process client paperwork, perform client transactions, and maintain strong client relationships.

You will answer phones, schedule meetings, prepare materials, organize client events, and ensure timely service while upholding compliance notes in AdviceWorks/SmartWorks and Redtail. A path to licenses and growth opportunities is available.

Qualifications

• High School Diploma or GED.
• Experience in administrative or customer service role.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint).

Responsibilities

• Act as a liaison between registered representatives and clients.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc.
• Prepare and complete client paperwork and follow up tasks to support registered representatives.
• Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met.
• Organize client events and follow up tasks.
• Maintain client records and retention management within corporate requirements.
• Conduct proactive outreach to clients and registered representatives on time-sensitive activities.
• Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure timely service delivery.
• Educate clients on account services, capabilities, and new technology.
• Complete required corporate training on new technologies and follow implementation guidelines.
• Maintain compliance notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards.
• Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations.

Skills

Administrative support

Customer service

Communication skills

Microsoft Office

Education

High School Diploma or GED

Tools

AdviceWorks/SmartWorks

Redtail

Job description

This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. This role can also be the first step of the career pathing program to future opportunities that require industry experience and licenses (Insurance, FINRA Series 7, & 66 or 63/65 combo).

What You Will Do:

Act as a liaison between the registered representatives and their clients.

Answer phones, schedule appointments, and prepare materials for client meetings.

Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.

Prepare and complete client paperwork and follow up tasks to support registered representative.

Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met.

Organize client events and follow up tasks.

Maintain client records and retention management within corporate requirements.

Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client’s Quarterly/Annual Reviews).

Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients’ expectations for timely service delivery are met.

Educate clients on account services, capabilities, and new technology.

Complete required corporate training on new technologies and follow implementation guidelines.

Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.

Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes.

What You Will Have:

High School Diploma or GED

Experience in an administrative or customer service role

Excellent written and verbal communication skills

Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs

What is Nice to Have:

Previous experience in assisting Registered Representatives/Financial Advisors

Financial services and/or banking background

Bachelor’s degree in Finance, Business, Marketing, or Communications

Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment

Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors

Self-starter, productive, works well with a team and independently

Professional and positive attitude, friendly demeanor both in-person and by telephone

Trustworthy; uses discretion with confidential information

Listens well to instruction and consistently retains details

The base annual salary range for this role is $21.15-$25.95, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.

#LI-Onsite

Benefits

What we give you in return:

• Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and fostering.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
• Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
• Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.