Client Services Representative

Ncees; Greenville (SC); Presencial; USD 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, disability & 

Life insurance

401(k) plan

Paid holidays

Flexible PTO

Quarterly staff events

Onsite gym

Gym membership reimbursement

Birthday & anniversary awards

Wellness programs

Descripción de la vacante

NCEES is seeking a client services representative to answer phone calls and chat questions and respond to help tickets regarding exams, exam preparation materials, and NCEES activities and services.

The role requires an associate's degree or high school diploma with 5 years of related experience, strong customer service, communication skills, attention to detail, organization, problem-solving, and technical aptitude.

Formación

• An associate's degree or high school diploma and 5 years of related experience
• A great attitude and exceptional customer service skills
• Effective written and oral communication skills
• Exceptional attention to detail
• Exceptional organizational skills
• Effective problem-solving skills
• Technical aptitude

Responsabilidades

• As a client services representative, you will answer phone calls and chat questions and will respond to help tickets regarding exams, exam preparation materials, and NCEES activities and services.

Conocimientos

Customer service

Communication

Attention to detail

Organizational skills

Problem-solving

Technical aptitude

Positive attitude

Educación

Associate degree

High school diploma

Descripción del empleo

The National Council of Examiners for Engineering and Surveying (NCEES) is a national nonprofit organization dedicated to advancing professional licensure for engineers and surveyors. NCEES staff members develop and support the administration and scoring of all the national examinations used for engineering and surveying licensure in the United States. We also promote uniformity of the U.S. licensure processes through services for our member licensing boards and licensees. We are proud to promote excellence in all we do.

ABOUT OUR POSITION

As a client services representative, you will answer phone calls and chat questions and will respond to help tickets regarding exams, exam preparation materials, and NCEES activities and services.

WHAT WE ARE LOOKING FOR

• An associate's degree or high school diploma and 5 years of related experience
• A great attitude and exceptional customer service skills
• Effective written and oral communication skills
• Exceptional attention to detail
• Exceptional organizational skills
• Effective problem-solving skills
• Technical aptitude

OUR WORK ENVIRONMENT

Named a Best Places to Work in South Carolina for a fifth consecutive year, NCEES offers a casual environment where we work hard and have fun together.

We are dedicated to the growth and development of our staff. This position offers a competitive salary, based on experience. We also offer a full benefits package including medical, dental, vision, disability and life insurance, a generous 401(k) plan, paid holidays, flexible paidtime off (PTO), quarterly staff events, onsite gym, gym membership reimbursement, birthday and anniversary awards, wellness programs, and more.