Client Services Representative

Seatown; Everett (WA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

PTO accrual

Vacation time

7 Paid Holidays

Health Savings Account

401k with company match

Prizes and giveaways

Onsite Gym

Ongoing Training

Fully stocked break room

Job summary

Seatown Electric Plumbing Heating and Air seeks a Client Services Representative to be the friendly voice helping customers navigate needs for a seamless experience.

You will handle inbound calls, book appointments, resolve inquiries, and maintain detailed records while meeting productivity standards and following call scripts. Weekend availability and strong typing are required. HVAC/plumbing exposure is a plus.

Qualifications

• 1-2 years of Call Center experience preferred.
• Typing speed of at least 45 wpm.
• Proficient in Microsoft Suite.
• Bilingual Spanish is a plus.
• Consent to a pre-employment background check.

Responsibilities

• Receive a high volume of inbound calls and book appointments with high conversion.
• Identify client requests or concerns quickly and provide effective solutions.
• De-escalate concerns with good judgment and professional communication.
• Maintain understanding of our portfolio of products and services.
• Enter accurate and detailed records of client interactions while multi-tasking calls.
• Meet productivity standards and follow call scripts.

Skills

Call center

Bilingual Spanish

Typing 45 wpm

Customer service

Multitasking

Judgment skills

Microsoft Office

Service Titan

Tools

Service Titan

Job description

Are you passionate about delivering outstanding customer service? We’re looking for enthusiastic Client Services Representatives! Join SeaTown, and you’ll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.

As a Client Services Representative, you’ll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you!

What you’ll be doing:

• Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
• Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
• Proactively gain and maintain a complete understanding of our portfolio of products and services.
• Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
• Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts

What we’re looking for:

• 1-2 years of Call Center experience preferred
• Weekend availability: 7am - 6pm (8hr or 10hr shifts)
• HVAC & Plumbing Industry experience is a plus
• Ability to talk and type accurately; typing speed of at least 45 wpm
• Dedicated to providing superior client service
• Ability to manage multiple priorities within a fast-paced environment
• Strong judgment skills to make sound business decisions
• Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
• Bilingual Spanish is a plus
• Consent to a pre-employment background check

Physical Requirements

• Regularly required to sit; use hands to handle or feel and type
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, crouch, or crawl
• May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Accrued PTO at 1 hour for every 40 hours worked
• 40 hours of vacation at 3 years and 80 hours at 5 years
• 7 Paid Holidays
• Health Savings Account
• 401k with company 100% company match up to 3% and 50% match up to 5%
• Prizes and giveaways
• Fully stocked break room
• Ongoing Training
• Onsite Gym
• Working for a company that values the employees

#SEAP

Pay Range

$18 - $25 USD

About Seatown:

Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act.

As set forth in Seatown’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.