Client Services Representative

CAYA Collaborative Care; Bowling Green (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

CAYA Collaborative Care is seeking a Client Services Representative to be the first point of contact for clients, visitors, and staff. You will manage front desk duties, answer calls, schedule appointments, verify insurance, and handle administrative tasks while upholding confidentiality.

The role requires strong communication, multitasking, and meticulous attention to detail. Occasional coverage at other locations and some extended hours may be required to support clinic operations.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Office (Word/Excel/Outlook) and basic computer skills.
• Typing skills sufficient for accurate and efficient work.

Responsibilities

• Greet clients, check them in, and notify staff of arrivals.
• Answer, screen, and direct a high volume of calls promptly and accurately.
• Schedule, confirm, and update client appointments following procedures.
• Verify insurance and enter client information, audit paperwork for errors.
• Maintain client confidentiality and adhere to HIPAA/privacy policies.
• Handle cash drawer and financial transactions; support front desk coverage and travel to other locations when needed.

Skills

Excellent communication

Multitasking

Problem solving

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Office equipment operation

Job description

POSITION SUMMARY:The Client Services Representative (CSR) serves as the first point of contact for clients, visitors, and staff, ensuring a professional and welcoming experience. This role handles front desk operations, including answering calls, scheduling appointments, verifying insurance, and completing administrative tasks accurately while maintaining client confidentiality. The CSR supports smooth clinic operations, collaborates with team members, and upholds the company’s core values of integrity, teamwork, respect, compassion, and accountability.DUTIES AND RESPONSIBILITIES:Maintain a professional image of the company through respectful and effective communication with clients, visitors, coworkers, and supervisors.Answer, screen, and direct a high volume of incoming calls promptly and accurately.Greet clients, check them in, and notify appropriate staff of arrivals.Schedule, confirm, and update client appointments following established procedures.Accurately verify and enter insurance and client information, perform administrative tasks, and audit incoming paperwork and own work for errors to ensure accuracy and proper organization.Maintain client confidentiality and adhere to HIPAA and company privacy policies.Accurately handle cash drawer and financial transactions.Conduct client urinary drug screenings and assist with vital signs as needed.Support clinic operations, including providing front desk coverage and traveling to other locations when needed.Manage multiple projects efficiently and collaborate with team members to maintain smooth workflow.Perform other duties as assigned to support overall clinic operations.QUALIFICATIONS:High school diploma or equivalent.Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer skills.Ability to operate office equipment, including printers and copiers.Typing skills sufficient for accurate and efficient work.JOB REQUIREMENTS / EXPECTATIONS:Ability to sit or stand for extended periods and lift up to 15 lbs.Strong organizational, multitasking, and problem-solving skills.Excellent communication and interpersonal skills.Handle confidential information with discretion.Maintain accuracy and attention to detail in administrative tasks.Follow office procedures and documentation standards.Present a professional appearance and courteous demeanor.Adapt to changing priorities, including providing coverage at other locations, working extended hours, and some Saturdays as needed.Performance evaluated based on consistency in supporting smooth office operations.CORE VALUES:All employees must be willing to live our company's core values.Integrity – Exhibiting the highest moral, ethical and legal standards. Doing the right thing – even when no one else is looking.Teamwork – Putting team success over personal success. Actively valuing the strengths and talents of others.Trust/Respect– Seeing and believing in the good intentions of others. Interacting with others in a way that makes them feel valued. Listening without judging. Offering understanding and acceptance.Care/Compassion – Demonstrating unconditional kindness, concern and empathy. Exhibiting genuine concern for others.Ownership/Accountability – Taking personal responsibility for one’s work, actions and feelings. Accepting responsibility for and learning from mistakes.