Client Services Representative

2nd Home Community Center LLC; Aurora (CO); On-site; USD 30,000 - 32,000; Full time

Job summary

2nd Home Community Center LLC in Aurora, CO seeks a Client Services Representative to be the first point of contact for clients by phone, email, or in person. You will schedule doctor appointments, assist with transportation arrangements, and help clients apply for SSI and public benefits.

The role requires strong communication, multitasking, and confidentiality compliance (HIPAA). You will maintain client records in the CRM/EMR, coordinate with caregivers and community agencies, and support

Qualifications

• Strong communication and customer-service skills.
• Ability to multitask in a fast-paced environment.
• Organizational and time-management abilities.
• Knowledge of community resources and state programs (preferred).
• Computer proficiency and attention to detail.
• Ability to remain calm and professional under pressure.

Responsibilities

• Serve as the first point of contact for clients by phone, email, or in-person.
• Schedule and coordinate doctor appointments for clients.
• Assist clients with booking transportation rides and other transportation services.
• Help clients apply for SSI and update public assistance benefits (SNAP, Medicaid, TANF).
• Support clients in accessing community program resources.
• Enter and maintain accurate client information in the CRM/EMR.
• Monitor client cases and follow up to ensure services are completed.
• Communicate with caregivers, case managers, and community agencies as needed.
• Help clients complete forms, applications, and renewals.
• Maintain confidentiality and HIPAA compliance.
• Escalate urgent issues to supervisors when necessary.

Skills

Communication

Multitasking

Organization

Community resources

Computer proficiency

Calm under pressure

Bilingual English/Farsi/Dari

Job description

• Location 3138 South Parker Road,Aurora, CO, 80014,United States
• Base Pay $22.00 - $23.00 / Hour

Contact information

• Phone [phone]

Description

Essential Duties and Responsibilities:

• Serve as the first point of contact for clients by phone, email, or in-person.
• Schedule and coordinate doctor appointments for clients.
• Assist clients with booking transportation rides through IntelliRide and other transportation services.
• Help clients apply for SSI (Supplemental Security Income) when eligible.
• Assist clients with updating their public assistance benefits (SNAP, Medicaid, TANF, etc.).
• Support clients in accessing Second Home Community program resources.
• Enter and maintain accurate client information in the system (CRM/EMR).
• Monitor client cases and follow up to ensure services are completed.
• Communicate with caregivers, case managers, and community agencies as needed.
• Help clients complete forms, applications, and renewals.
• Maintain confidentiality and comply with HIPAA standards.
• Escalate urgent issues to supervisors when necessary.

Skills and Qualifications:

• Strong communication and customer-service skills.
• Ability to multitask in a fast-paced environment.
• Organizational and time-management abilities.
• Knowledge of community resources and state programs (preferred).
• Computer proficiency and attention to detail.
• Ability to remain calm and professional under pressure.

Skills and Qualifications:

• Strong communication and customer-service skills. Must be able to speak Farci or Dari and Englilsh
• Ability to multitask in a fast-paced environment.
• Organizational and time-management abilities.
• Knowledge of community resources and state programs (preferred).
• Computer proficiency and attention to detail.
• Ability to remain calm and professional under pressure.

Summary

The Client Services Representative is responsible for providing professional, compassionate, and timely support to Adult Day Care clients and their families. This position serves as a primary point of contact for client service needs and assists clients with accessing healthcare appointments, transportation, public benefits, community resources, and services available through 2nd Home Community.

The Client Services Representative works closely with clients, families, caregivers, case managers, healthcare providers, transportation providers, community agencies, and internal departments to help coordinate services and resolve client concerns.