Client Services Rep-Full-time Days / Evenings

Northwestern Medicine Central DuPage Hospital; Winfield (IL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development funds

Wellbeing Fund

401(k) Matching

Excellent medical, dental and vision

Job summary

Northwestern Medicine Central DuPage Hospital in Winfield, IL, is seeking a full-time Client Services Representative to support patient care units and off-site lab customers. The role includes courier dispatch, data entry for lab orders, results and billing, and telephone customer service from Tuesday to Friday 11:30am–8pm and Saturday 7:30am–4pm.

Qualified candidates have a high school diploma, strong English communication, multitasking ability, and composure in stressful situations.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written English communication.
• Ability to handle multiple tasks in a fast-paced environment.
• Demonstrated problem-solving skills and composure in stressful situations.
• Ability to operate basic office equipment and use computers.
• Bilingual ability is preferred.

Responsibilities

• Courier dispatch, reference lab order entry, results entry, billing applications, referred test services, specimen receipt, specimen quality assurance, specimen processing and distribution, and phone customer service and reception.
• Investigate issues a client may bring to their attention.
• Reconcile interface issues between HealthLab and outside reference labs.
• Monitor outstanding labs and enter results into the electronic lab system.

Skills

Effective communication

Problem solving

Composure under pressure

Multitasking

Office equipment proficiency

Bilingual (preferred)

Education

High school diploma or equivalent

Job description

The salary range for this position is $22.62 - $30.54 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

This is a full-time, 40 hours per week, position located at Central DuPage Hospital in Winfield.

Must be able to work Tuesday through Friday 11:30am - 8pm and Saturday 7:30am - 4pm.

The Client Services Representative reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Responsibilities

The Client Services Representative provides various customer service functions that support the patient care units and off-site lab customers. Responsibilities include, but are not limited to courier dispatch, reference lab order entry, results entry, billing applications, referred test services, specimen receipt, specimen quality assurance, specimen processing and distribution, and phone customer service and reception. The Client Services Representative is responsible for the full investigation of an issue that a client may bring to their attention. They are responsible for reconciling interface issues between HealthLab and outside reference labs. A large function of their daily duties is the monitoring of any outstanding labs as well as obtaining those results and entering them into the electronic lab system.

Qualifications

Minimum Requirements

Education

• High school diploma or equivalent

Behavioral Attributes

• Ability to communicate effectively in English, both verbally and in writing
• Demonstrated ability in the handling of complex issues and strong problem solving skills
• Demonstrated composure in stressful situations
• Ability to operate basic office equipment and utilize proficient computer skills
• Ability to handle multiple tasks and work in a fast paced environment

Preferred

• Bilingual

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.